NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
tkm002
Oct 30, 2023Aspirant
RBR750 - Updating FW to v4.6.14.92 crash configuration & settig
recently, updated my RBR750 FW to v4.6.14.92 and it crash my setting & configuration. All the connected devices in my Apps is now shown as N/A and having Blocked status when they are not even bl...
FURRYe38
Oct 31, 2023Guru - Experienced User
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
I would factory reset and setup from scratch? Do not re-load using a saved backup config from file. A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
Be sure you update any RBS first, then update the RBR lastly for any new FW updates that become available.