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Forum Discussion
RBR750 : devices connected to satellite, but satellite not in list of attached devices
I have a RBR750 and RBS750 (satellite). When checking the Orbi admin page via web browser, or the Orbi app on my Android device, the satellite, and therefore all devices connected to it do not show u...
I've seen a few threads that suggest updating the RBR and RBS to FW v4, but if I can't even see the RBS on orbilogin how do I manually update its FW? All the instructions I've seen say just go to orbilogin, find your satellite and do the manual update, but in my case I can't even see my satellite RBS.
If I connect to the RBS via ethernet and go to orbilogin, won't that just show me the router RBR's page? Since I can't see the RBS on orbilogin, I don't know its IP and therefore cannot log into it.
Do I simply need to update the RBR FW to v4 only (and then the satellite should show up)?
FURRYe38 you've been a great source of help for others on this topic, would you be able to assist?
Thanks for taking the time to reply FURRYe38
FW on the RBR is 7.2.6.31_5.0.24
I tried FING and cannot see the RBS on the list, to be honest, FING is reporting fewer devices than my RBR so it might be more of an issue with FING. I can however see the RBS's MAC on my ISP router's page of connected devices, but no IP address
The system was not manually updated recently, but automatic FW updates for the Orbi was turned ON, so it's possible that there was an update to v7 FW recently
This RBS750 is the only satellite I have.
I connected to the RBS via ethernet, and switch my WiFi off, and still had a very good fast internet connection, suggesting the satellite is working. I also tried a factory reset, but it seemed to do nothing, as the RBS rebooted and simply showed the solid blue LED indicating good connection.
I have no done a full power cycle on ISP modem, RBR and RBS recently.
Might try a power cycle.
I'd also recommend reverting back to v.21 FW. We can't recommend v.31.Possible that the RBR was updated and the RBS was not. This would be one cause of the RBS not appearing.
Try applying v.21 to the RBR and then reboot the RBR and see fi the RBS appears and you see an IP address. If not, then you'll need to factory reset the RBR and RBS and follow this to see if the RBS can get connected and synced:
Thank you for the recommendations FURRYe38 I will try them this evening in the order of:
- Power cycle all modems and routers
- Downgrade RBR to .21
- Factory reset both RBR and RBS
đź‘Ť
If all that doesn't work, try this:
What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite📡. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite📡. The RBS will be 192.168.10.250 for Orbi AX. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites 📡 web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites 📡 to the RBR.
