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Forum Discussion
RBR750 admin page won't load -- responds to ping but not HTTP GET
I have a brand new RBR750 (orbi AX4200) and can't load the admin page (192.168.1.1/orbilogin.com) to setup the router even over a wired connection after a factory reset. The router responds to pings ...
It might be worth taking a few minutes to attempt setting up the Orbi without any connection to the WAN port.
(yes, no cable to the ISP device). An Orbi will function perfectly well with no internet connection. (it cannot reach the internet, but the WiFi and LAN operation will be just fine.)
There is a chance that the Orbi is not actually at 192.168.1.1 "something" may be there, but perhaps not the Orbi. For example, if the Orbi is connected to an ISP router that takes 192.168.1.1 for itself, the Orbi will switch to 10.0.0.1.
With a computer connected to an Orbi LAN port, what is the gateway address that the computer gets via DHCP?
Thanks for the suggestion. I've tried without anything connected to the WAN port but that doesn't seem to matter (direct ethernet connection from laptop to router with no other connections on the laptop or the router). The router always assigns connected devices an IPv4 from 192.168.1.0/24 with gateway 192.168.1.1 (e.g. 192.168.1.2 or 192.168.1.3). Pings from the laptop to 192.168.1.1 start flowing a minute or two after the router boots up, and stop immediately if the router is unplugged. Can't ping 10.0.0.1 and web page does not load. So I think the orbi is indeed using 192.168.1.1.
Thanks for humoring me. I agree with your conclusion. The Orbi router is at 192.168.1.1.
I can think of no explanation for why two RBR750 routers should both behave this way. There are a lot of complaints about the 750 product, but this situation is totally new. Before it goes back, I can think of one more experiment: Unless the ISP requires a user name and password to get access, Orbi routers are like typical ISP products. They will function without any setup at all.
i.e. They broadcast the WiFi SSID listed on the product label (bottom) and accept the password on the label. WiFi devices and wired devices get internet access and "off we go."
Do devices connected to this Orbi have internet?
Interestingly, when the orbi is connected to the internet (over WAN port), devices attached to the LAN ports (or orbi WiFi) can ping out to public IP addresses, but nothing else works. Web pages won't load. Curl commands fail. Maybe it's dropping or not handling a certain type of traffic correctly, like TCP? In any case, the router still isn't usable.