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Forum Discussion
RBR750 admin page won't load -- responds to ping but not HTTP GET
I have a brand new RBR750 (orbi AX4200) and can't load the admin page (192.168.1.1/orbilogin.com) to setup the router even over a wired connection after a factory reset. The router responds to pings ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is there a way to determine the firmware version without access to the admin page or orbi app? Maybe through a console port or something? Otherwise I don't think it's possible to determine the firmware version.
The issue is not related to my ISP modem, since it was the same behavior before connecting the orbi to the ISP modem. But for reference it's an Arris BGW210.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopYou may need to disconnet the RBR fron the ISP Modem and factory reset the RBR and set it up from scratch with out it being connected to the ISP Modem first. You should be able to access 192.168.1.1 on the RBR using a web browser and wired PC connected.
Your last sentence "You should be able to access 192.168.1.1 on the RBR using a web browser and wired PC connected." captures the problem -- I am unable to access 192.168.1.1 on the RBR even after a factory reset and wired PC connection.