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Forum Discussion
RabieL
Dec 07, 2023Aspirant
RBR750 and 2 RBS750, nightmares, almost non-usable
I purchased 2 RBK752 kits, but currently working with 1 Router and 2 Satellites. From day 1 when I first configured it I started to see issues as my iphone had hard time connecting to it - it keeps...
FURRYe38
Dec 07, 2023Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What model iPhone and what version of iOS is on this phone?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
RabieL
Dec 07, 2023Aspirant
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Dlink DSL-G256DG
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. using cat6
What model iPhone and what version of iOS is on this phone? iphone 11 pro , IOS 17
What is the size of your home? Sq Ft? I have 3 floors, each is about 1700 Sq feet, I have the router in the middle floor, and two cables connects the 2 satellites in the other floors.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR
and RBS️ to begin with depending upon building materials when wired or wirelessly connected. I would say wired 10m (it's different floors, but air-distance may be 4-5 meters.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Does this happen with the RBS turned OFF? I didn't check.
Does this happen with both wireless and wired devices? yes
What channel configurations are currently set on the router?
| 2.4 GHz Channel | Auto (2) |
| 2.4 GHz Wireless mode: | Up to 573.5 Mbps |
| 5 GHz Channel | 36 + 40 + 44 + 48(P) |
| 5 GHz Wireless mode: | Up to 1201 Mbps |
Any Wifi Neighbors near by? If so, how many? not so close.
Be sure to disable any MAC Address randomizers on phones and pads while at home: I did this for my phone but it didn't help him much.
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter. all is off I guess
Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings I will try
- RabieLDec 07, 2023Aspirant
I tried this:
Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes
Didn't help much, now my devices are trying to connect without success.
From the Iphone I can see that it keeps loosing it's IP (gets 169.... instead of 192.168...).. and only after many retries - several minutes or more, it succeed to get it's real IP, but then it looses it again...