RBR750 Cannot reach company websites

dudeSweet
Aspirant
May 31, 2023
Thanks for the response!

We're using Cisco AnyConnect for VPN access to assets on the company network. Message history from my earliest attempt this morning:

7:10:55 AM Checking connection state.
7:10:55 AM Please wait as this may take up to 30 seconds.
7:10:55 AM Umbrella is inactive.
7:10:55 AM You are not currently protected by secure web gateway.
7:10:55 AM The secure web gateway is not licensed.
7:10:55 AM The secure web gateway is disabled.

Note that our service now instance is reachable while off vpn (as well as several other web apps that we use).
In the past week, I've successfully used all of this software at Starbucks, an Air B&B, my hotspot, etc (we just moved into this new house and purchased the Orbi for our home) on the computer in question - I've never had an issue with any network. This is my first experience with Orbi or the ISP.

Netgears plan of action is for me to plug directly into the ethernet side of the ONT, test applications, if successful - store all relevant network info (ip address, dns), then statically assign the Orbi router with those values to test. I've requested any network requirements from the ISP but I don't believe I've talked with the right people yet - it's an uphill battle.
- CrimpOn
  Guru - Experienced User
  Jun 01, 2023
  dudeSweet wrote:
  
  it's an uphill battle.
  
  Absolutely. Networking issues are frustrating. In general, Netgear support's suggestions are reasonable.
  
  It is useful to learn if the fiber system assigns the same public IP address to the Orbi system as it does when the computer (probably a laptop) is connected directly to the ONT.
  
  There are indeed weird situations where an Internet Service Provider (ISP) DNS servers do not resolve URL's correctly. I personally set the Orbi DNS servers to CloudFlare (1.1.1.1) and Google (8.8.8.8).
  
  Both Netgear and I are assuming that the laptop has an Ethernet port (or you have an Ethernet to USB device?)
  
  "Timed Out" does not seem to match the log entries. Is is possible to increase the logging level (perhaps to "debug"?) in Cisco AnyConnect? Is this web site any help?
  
  https://www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect40/administration/guide/b_AnyConnect_Administrator_Guide_4-0/troubleshoot-anyconnect.html
  
  Everything is working except the Cisco AnyConnect and Netflix?
  - dudeSweet
    Aspirant
    Jun 01, 2023
    Everything (that I've tried, at least) works except Netflix, VPN connection (via anyConnect), and any work sites (Sharepoint, Service Now, etc) that I try to visit. I am using a laptop with a physical ethernet port - no dongle.
    I've been unable to connect my laptop directly to the incoming line due to my ISP locking connectivity to one mac address (currently the Orbi router). I've requested they call me, then unlock it... but the small electrical/data co-op that serves this area isn't very responsive.
    I've ran the VPN dart tool but the output is pretty significant. Summary.txt didn't appear to have any glaring issues. I've also ran the /debug.htm while sending requests to service now and netflix, but don't know where to look to find the errors. I have noticed that the region in Orbi is set to Canada, but cannot be changed. Other forum posts/reddit suggest the ability to unlock via telnet are now disabled and I can confirm there's no telnet checkbox in advanced/advanced/wireless. both ssh admin@192.168.1.1 and telnet 192.168.1.1 fail.
    
    Really appreciate you time 🙂
    Considering getting a router from the ISP and putting orbi into AP mode only at this point.

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RBR750 Cannot reach company websites