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RBR750 Cannot reach company websites
Currently have Fiber -> ONT -> RBR750 with two satellites (RBS350). New house, new internet 🙂 Firmware on all devices is 4.6.11.1 I'm getting timeout errors when trying to connect to any wo...
My ISP called and allowed me to plug into the ONT directly and I was able to confirm all sites I need access to were available. Following the direction of Orbi phone support, I copied all ip information and statically set the Orbi router using my PC's mac address.
This fully restored all of my access.
I'm thankful for all of your replies and assistance!
Was this working previously?
- Different ISP?
- Different home WiFi system?
- Same computer?
Most VPN software produces a log file that details each step in the process. ( I use OpenVPN client because OpenVPN host is supported in the Orbi router for connecting to the home LAN when away. It produces a very detailed log.)
Does your log file indicate the exact IP address that it is attempting to reach?
Thanks for the response!
We're using Cisco AnyConnect for VPN access to assets on the company network. Message history from my earliest attempt this morning:
7:10:55 AM Checking connection state.
7:10:55 AM Please wait as this may take up to 30 seconds.
7:10:55 AM Umbrella is inactive.
7:10:55 AM You are not currently protected by secure web gateway.
7:10:55 AM The secure web gateway is not licensed.
7:10:55 AM The secure web gateway is disabled.
Note that our service now instance is reachable while off vpn (as well as several other web apps that we use).
In the past week, I've successfully used all of this software at Starbucks, an Air B&B, my hotspot, etc (we just moved into this new house and purchased the Orbi for our home) on the computer in question - I've never had an issue with any network. This is my first experience with Orbi or the ISP.
Netgears plan of action is for me to plug directly into the ethernet side of the ONT, test applications, if successful - store all relevant network info (ip address, dns), then statically assign the Orbi router with those values to test. I've requested any network requirements from the ISP but I don't believe I've talked with the right people yet - it's an uphill battle.