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dudeSweet's avatar
dudeSweet
Aspirant
May 31, 2023
Solved

RBR750 Cannot reach company websites

Currently have Fiber -> ONT -> RBR750 with two satellites (RBS350).  New house, new internet 🙂   Firmware on all devices is 4.6.11.1    I'm getting timeout errors when trying to connect to any wo...
  • dudeSweet's avatar
    dudeSweet
    Jun 01, 2023

    My ISP called and allowed me to plug into the ONT directly and I was able to confirm all sites I need access to were available.  Following the direction of Orbi phone support, I copied all ip information and statically set the Orbi router using my PC's mac address.  

     

    This fully restored all of my access.  

     

    I'm thankful for all of your replies and assistance!

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 01, 2023

What is the brand and model of the ONT. 

Is there any router between the ONT and the RBR? 

Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

 

Last thing to try would be to update FW and see:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR750-RBS750-Firmware-Version-4-6-14-3-Released/td-p/2276312/jump-to/first-unread-message

dudeSweet wrote:

Currently have Fiber -> ONT -> RBR750 with two satellites (RBS350).  New house, new internet 🙂  

Firmware on all devices is 4.6.11.1 

 

I'm getting timeout errors when trying to connect to any work vpn/crm that requires credentials for my company.  Strangely, netflix also times out although other streaming services work fine.  Netgear support has had me reset the system twice, and place static DNS addresses without any success.  

 

Reaching out here due to users' expertise with these systems, and to avoid the blame game between manufacturer and ISP.