NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBR750 Cannot reach company websites
Currently have Fiber -> ONT -> RBR750 with two satellites (RBS350). New house, new internet 🙂 Firmware on all devices is 4.6.11.1 I'm getting timeout errors when trying to connect to any wo...
My ISP called and allowed me to plug into the ONT directly and I was able to confirm all sites I need access to were available. Following the direction of Orbi phone support, I copied all ip information and statically set the Orbi router using my PC's mac address.
This fully restored all of my access.
I'm thankful for all of your replies and assistance!
What is the brand and model of the ONT.
Is there any router between the ONT and the RBR?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Last thing to try would be to update FW and see:
dudeSweet wrote:
Currently have Fiber -> ONT -> RBR750 with two satellites (RBS350). New house, new internet 🙂
Firmware on all devices is 4.6.11.1
I'm getting timeout errors when trying to connect to any work vpn/crm that requires credentials for my company. Strangely, netflix also times out although other streaming services work fine. Netgear support has had me reset the system twice, and place static DNS addresses without any success.
Reaching out here due to users' expertise with these systems, and to avoid the blame game between manufacturer and ISP.
The technician reported the ONT was an Adtran, but didn't know the model name - and I've misplaced my security driver set. It's the outdoor model so likely a SDX 622vh. There is no router between - Orbi is set as the router. Per the tech (and their supervisor), it's just a firehose to the internet with no blocking. They've reported success with other mesh systems - this was their first time seeing Orbi.
LAN cable between the incoming rj45 and orbi is my own supplied cat6 cable.
Ok so if no router between the ONT and RBR, then that's good. AP mode won't work in this configuration.
I'd give the FW update a try. Follow the manual installation method and factory reset and setup from scratch. Dont' load any saved configuration backups from file. Start fresh with a ethernet connected Pc and web browser to walk thru the RBRs setup wizard. Don't enable any feature services after you complete the wizard. Go right in and check the VPN connections. You might get your work IT tech online with you to see if they can check there config from there side as well.
As a test, put your PC in the RBRs DMZ and see if this changes behavior.