NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR750 Can't connect guest network from satellite
I have the RBR750. Router in lower level with one satellite in main level. All good signal strength. Updated to newest firmware V3.2.16.22 Both main router and satellite have been rebooted. Satelli...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What happens if you set no wifi security on the Guest Network configuration on the RBR just as a quick test and apply the change and reboot the RBR and RBS. Does the phone connect at all?
After testing, re-enabled WPA2 and AES on the Guest Network configuration on the RBR and ensure you input a good working password. Make one simple at first to test with.
Well that opened Pandora's box!
I tried rebooting router and satellite and the process would never complete using the phone app. I eventually reset both router and satellite. Tried that a few times. Finally added the second satellite even though I didn't need it for coverage. Finally got everything back up and running. I never unplugged and plugged in my router so many times.
Fixed the guest network issue but now have to rebuild the entire network.
Can someone tell me, do I have to have both satellites up and running to setup the system? Seems crazy to me.
The router is connected to a netgear switch. I disconnected that during setup as well.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Do not use the Orbi app to reset or do FW updates with.
What is the Mfr and model# of the ethernet switch in the configuration?
Firmware version is 3.2.16.22
Router is Motorola Surfboard SB6141
Ethernet switch is Netgear GS348T
So what do you use to reset or do FW updates?
Thanks
There is more recent version of FW available:
Your network swtich is a managed switch of which can cause some problems if used in between the RBR and RBS.
Reset the RBR from the RBRs web page using a PC and web browser or press the reset button for 15 seconds then release.