Forum Discussion

Aspirant

Mar 01, 2021

RBR750 Can't connect guest network from satellite

I have the RBR750. Router in lower level with one satellite in main level. All good signal strength. Updated to newest firmware V3.2.16.22 Both main router and satellite have been rebooted. Satelli...

MNMarty

Aspirant

Mar 02, 2021

Well that opened Pandora's box!

I tried rebooting router and satellite and the process would never complete using the phone app. I eventually reset both router and satellite. Tried that a few times. Finally added the second satellite even though I didn't need it for coverage. Finally got everything back up and running. I never unplugged and plugged in my router so many times.

Fixed the guest network issue but now have to rebuild the entire network.

Can someone tell me, do I have to have both satellites up and running to setup the system? Seems crazy to me.

The router is connected to a netgear switch. I disconnected that during setup as well.

FURRYe38

Guru - Experienced User

Mar 02, 2021

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Do not use the Orbi app to reset or do FW updates with.

What is the Mfr and model# of the ethernet switch in the configuration?

MNMarty
Aspirant
Mar 02, 2021
Firmware version is 3.2.16.22

Router is Motorola Surfboard SB6141

Ethernet switch is Netgear GS348T

So what do you use to reset or do FW updates?

Thanks
- FURRYe38
  Guru - Experienced User
  Mar 02, 2021
  There is more recent version of FW available:
  https://community.netgear.com/t5/Orbi-AX/New-RBR750-RBS750-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043556/highlight/true#M11417
  
  Your network swtich is a managed switch of which can cause some problems if used in between the RBR and RBS.
  
  Reset the RBR from the RBRs web page using a PC and web browser or press the reset button for 15 seconds then release.
  - MNMarty
    Aspirant
    Mar 02, 2021
    The switch is definitely between the router and satellite. The satellite is wired. I’ve given it a reserved address in network.
    I’ll do the FW upgrade from the PC. I couldn’t do anything last night when the network setup wouldn’t finish. No PC or App.
    Anything different to do to the switch to help in the future?
    Appreciate the help!