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Forum Discussion
RBR750 Constantly Dropping Connection
First, the model of my Orbi is a RBR750 (as it shows up in the interface). On Netgear's website where I purchased the system, it says RBK752 AX4200. There isn't an option for either of these on the d...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Are wireless and wired devices not connecting when this happens?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Try CTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Thank you for the reply. The manufacturer of the modem from my ISP (Spectrum in Tampa, FL) is a
There are no wired devices to the router.
Netgear support had me change the 5Ghz channel to 44. 2.4Ghz challen remains on auto.
There are no Wifi Neighbors near by. I live on a large property.
Armor and IPv6 are disabled. Short preamble is set for 5Ghz. CTS values are at 2347. Transmit power for 2.4Ghz is set to 50%. These are settings that Netgear support walked me through to change.
I was just on the phone with a support agent for about an hour and a half. We watched pings on my Macbook for about 40 minutes as it pinged google and then timed out numerous times, sometimes for 30-45sec at a time. As we monitored it, I booted up an old desktop so that I could have a wired ping going. We waited and waited and waited and the pings were stable. About 5 minutes after we stopped talking, both my wired and wireless computers timed out with google for about 30 seconds and then connection was restored. Any ideas?
Im sorry. Modem is Hitron Technologies. Model E31N2V1.
What happens if you run that same ping test with a wired PC directly connected to your ISP modem?
I just conducted this test during my lunch break today. I had a 3 hour zoom meeting and lost connectivity multiple times. I use a macbook and kept the terminal up next to my call and internet browser and could see it timeout.
During my lunch break, I plugged in my desktop directly into the modem. I am getting time outs. This is obviously an ISP issue then. With that said, I have never had issues with internet until I changed my router. I have had the same ISP for 4 years now and was using an Apple Time Capsule 3TB (very old). I realized i needed an upgrade when my Amazon Fire sticks wouldnt play Disney+ videoes for my kids. But i never had disconnection issues on my computers, phones, tablets, or other smart home devices around the property.
Possible problem introduced was coinsidental as well. Anything can happen with ISPs.
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem if this is a cable ISP service.
- I'm having intermittent wifi connection drops and not finding any help online. Very disappointed with Netgear, specially this is so expensive product and there is no online kb content to support this problem. Or is this a known issue that is not documented anywhere?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347, Under Advanced Tab/Advanced Settings/Wireless Settings. Save settings and reboot the router and satellite(s).
ak45 wrote:
I'm having intermittent wifi connection drops and not finding any help online. Very disappointed with Netgear, specially this is so expensive product and there is no online kb content to support this problem. Or is this a known issue that is not documented anywhere?