NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR750 Constantly Dropping Connection
First, the model of my Orbi is a RBR750 (as it shows up in the interface). On Netgear's website where I purchased the system, it says RBK752 AX4200. There isn't an option for either of these on the d...
Thank you for the reply. The manufacturer of the modem from my ISP (Spectrum in Tampa, FL) is a
There are no wired devices to the router.
Netgear support had me change the 5Ghz channel to 44. 2.4Ghz challen remains on auto.
There are no Wifi Neighbors near by. I live on a large property.
Armor and IPv6 are disabled. Short preamble is set for 5Ghz. CTS values are at 2347. Transmit power for 2.4Ghz is set to 50%. These are settings that Netgear support walked me through to change.
I was just on the phone with a support agent for about an hour and a half. We watched pings on my Macbook for about 40 minutes as it pinged google and then timed out numerous times, sometimes for 30-45sec at a time. As we monitored it, I booted up an old desktop so that I could have a wired ping going. We waited and waited and waited and the pings were stable. About 5 minutes after we stopped talking, both my wired and wireless computers timed out with google for about 30 seconds and then connection was restored. Any ideas?
Im sorry. Modem is Hitron Technologies. Model E31N2V1.