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Forum Discussion
RBR750 Constantly Dropping Connection
First, the model of my Orbi is a RBR750 (as it shows up in the interface). On Netgear's website where I purchased the system, it says RBK752 AX4200. There isn't an option for either of these on the d...
I'm experiencing the same issue as OP. I purchased this router and 2 sattelite package from Costco around September. This was replacing a 2x Ubiquiti Amplifi Alien router\mesh setup after it gave me trouble on 2.4GHz bands (worked flawlessly afor 5 months until August where the 2.4GHz radios just didn't work out of the blue).
Same firmware version as OP for the Orbi, I have been rebooting the\restarting the ONT (Verizon FiOS) along with the router at least once a week or once every 2 weeks. Even my wired devices loses connectivity. I'm suspecting it's the router or this batch isn't working well. Prior to this I never had issues with wired internet connectivity with past routers including the Amplifi Alien. Verizon Fios ONT rarely gets rebooted.
Working in IT I just want to come home and not think about troubleshooting things at home. From Ubiquiti UniFi with their firmwares constantly breaking things in the past, eero Mesh was ok but didn't provide the speeds I was looking for, then Alien Amplifi worked well minus the 2.4GHz band just stopped working randomly, now this Orbi with disconnection issues with a limited App UI functionality and the web UI looks and feels dated compared to eero or Amplifi.
I may need to go back to AmpliFi Alien and hope I get a good batch or start a new project at home to start pulling cable.
Sorry for the late reply.......When I first installed my RBR750 a few months ago it was totally unstable......Satellite disconnecting and reconnecting multiple times an hour taking all the wireless devices connected to it with it. Sometimes they reconnected back to base router before satellite came back online. Sometimes the router itself rebooted taking out all wired, 5GHZ and 2.4GHZ connected devices with it. Lots of disconnects and reconnects of devices, etc.
Worked with support multiple times. Tried changing many of the settings discussed earlier in thread.....nothing. Finally got the right Orbi specialist on with me (you have to ask to be escalated to Orbi specialists others on the frontline will try to be helpful but don't really understand Orbi). He helped me figure out that although it wasn't apparent, the power supply (power cord itself) connected to my RBR750 was defective. We swapped it for one of the satellite's power cords and other than one lingering issue the system is stable.....enough that no one in the house other than me watching the logs and my security cameras sees any issues.
Satellite and router itself stay connected, no more spontaneous reboots at all. Hope this helps someone.
The only issue I have remaining (and to be honest I just started chasing this one) is that my 2.4 GHZ only devices (predominantly security cameras + a couple of others) seem to disconnect and immediately reconnect multiple times per hour.....like every hour. some connnected thru base some thru satellite. Wired and 5GHZ all totally stable. Only impacts 2.4GHZ and they all reconnect immediately after disconnect. More annoying than debilitating. Have tried forcing each and all of the 2.4GHZ channels no luck, Tried reducing power for 5GHZ to 50% (Support suggestion)....made things worse. Armour turned off.
Anyone seen/solved this before with 2.4GHZ?
Thanks!
Gad the problem was the adapter. Will keep that in mind.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).What is the distance between the Orbi units and these cameras?
BZDad wrote:Sorry for the late reply.......When I first installed my RBR750 a few months ago it was totally unstable......Satellite disconnecting and reconnecting multiple times an hour taking all the wireless devices connected to it with it. Sometimes they reconnected back to base router before satellite came back online. Sometimes the router itself rebooted taking out all wired, 5GHZ and 2.4GHZ connected devices with it. Lots of disconnects and reconnects of devices, etc.
Worked with support multiple times. Tried changing many of the settings discussed earlier in thread.....nothing. Finally got the right Orbi specialist on with me (you have to ask to be escalated to Orbi specialists others on the frontline will try to be helpful but don't really understand Orbi). He helped me figure out that although it wasn't apparent, the power supply (power cord itself) connected to my RBR750 was defective. We swapped it for one of the satellite's power cords and other than one lingering issue the system is stable.....enough that no one in the house other than me watching the logs and my security cameras sees any issues.
Satellite and router itself stay connected, no more spontaneous reboots at all. Hope this helps someone.
The only issue I have remaining (and to be honest I just started chasing this one) is that my 2.4 GHZ only devices (predominantly security cameras + a couple of others) seem to disconnect and immediately reconnect multiple times per hour.....like every hour. some connnected thru base some thru satellite. Wired and 5GHZ all totally stable. Only impacts 2.4GHZ and they all reconnect immediately after disconnect. More annoying than debilitating. Have tried forcing each and all of the 2.4GHZ channels no luck, Tried reducing power for 5GHZ to 50% (Support suggestion)....made things worse. Armour turned off.
Anyone seen/solved this before with 2.4GHZ?
Thanks!
Has anyone figured out this issue? I'm having the same problem on mine. a couple of things that I have noticed:
1) it was only wifi that was affected. I had 3 devices connected to my base on hard wire that were not affected. but everything talking to my base or satellite dropped connection.
2) I've had this issue twice, and it was totally stable in between these 2 events
- First event - the day after my Armor protection trial expired
- Second event - the day after my warranty expired!
Probably a coincidence, but the timing is really suspicious. Part of me is curious if netgear is doing something on their end when these events happen that could be causing issues (hopefully it would be unintended!).
I have not changed out any of my wifi settings, because I didn't get a good explanation of what that might solve - especially when I have weeks of stability. Nothing that I'm aware of has changed in my environment.
BZDad wrote:The only issue I have remaining (and to be honest I just started chasing this one) is that my 2.4 GHZ only devices (predominantly security cameras + a couple of others) seem to disconnect and immediately reconnect multiple times per hour.....like every hour. some connnected thru base some thru satellite. Wired and 5GHZ all totally stable. Only impacts 2.4GHZ and they all reconnect immediately after disconnect. More annoying than debilitating. Have tried forcing each and all of the 2.4GHZ channels no luck, Tried reducing power for 5GHZ to 50% (Support suggestion)....made things worse. Armour turned off.
I had issues with my cameras. My fix was:
For each camera, I setup IP Address Reservation, and went into camera settings and changed from DHCP to Static IP, specifying the reserved IP for each camera, subnet mask and DNS, as well as specified specific ports for each camera starting with 7900 and turned on UPnP. I then setup UPnP in the router for the TCP ports used. Problem never came back.
Another possible reason for for disconnects may be distance and interference.
