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Forum Discussion

baleitzell's avatar
baleitzell
Aspirant
Aug 24, 2020

RBR750 Constantly Dropping Connection

First, the model of my Orbi is a RBR750 (as it shows up in the interface). On Netgear's website where I purchased the system, it says RBK752 AX4200. There isn't an option for either of these on the d...
Tombyrne's avatar
Tombyrne
Aspirant
Aug 27, 2021
OMG is the purpose of this device to cause pain? As I am writing this from my phone the WiFi from the new RBR750 i just purchased is dropping in and out. My wife who tried to work at home today wants to kill me. Is it to advanced for human kind to pull off? I like the fix suggestions. They gave me a real headache. Are you kidding me? How about I plug the thing in and turn it on, ok? That’s what I need. Something that just works. Wow. What a bummer.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 27, 2021

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Try using some of these setting here:

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2131914/highlight/true#M18742

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

Try disabling the following and see:
Armor, Circle, Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

 

Has a factory reset and setup from scratch been performed since last FW update? 

Tombyrne wrote:
OMG is the purpose of this device to cause pain? As I am writing this from my phone the WiFi from the new RBR750 i just purchased is dropping in and out. My wife who tried to work at home today wants to kill me. Is it to advanced for human kind to pull off? I like the fix suggestions. They gave me a real headache. Are you kidding me? How about I plug the thing in and turn it on, ok? That’s what I need. Something that just works. Wow. What a bummer.