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FieldK's avatar
FieldK
Aspirant
Apr 19, 2023
Solved

RBR750 crashes every time Adobe Creative Cloud downloads app

Recently noticed that my Orbi RBR750 crashes every time I download/update Adobe apps using Adobe Creative Cloud through ethernet connection. Tried factory resetting my Orbi but didn't help. I'm on V4...
  • FieldK's avatar
    FieldK
    Apr 21, 2023

    Myth solved. There is a CAT5e cable in between my Fiber ONT and Orbi that might be faulty.

     

    They were connected like this Fiber ONT ---> CAT5e  ---> CAT6  ---> Orbi. After I replaced the CAT5e with a new CAT6 cable, Orbi no longer crashes. Cable matters!

FieldK's avatar
FieldK
Aspirant
Apr 20, 2023

1. This happens when only one PC downloads from Adobe CC, without any other traffic at all.

 

2. My Fiber ONT is Nokia XS-010X-Q. ZiplyFiber is my ISP.

 

3. I'm utilizing the smart panel integrated to my house to build my home internet so there is a combination of CAT5e, CAT6 and CAT7 cables being used in between. I will try connecting my PC, Orbi and ONT directly with 2 short CAT6 cables and see what happens. Will also try downloading through Wi-Fi.

 

4. I factory reset my Orbi and ONT regularly, about every 1-2 months to make sure they are at clean state. Like I mentioned in my first post, I reset another time after I noticed this issue, but it didn't help. Setting the DHCP pool range to 100-200 is something new though. Never thought this would make any difference. But I will try and see what kind of magic it could do.