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RBR750: Devices will only connect to Satellite WiFi or Ethernet Ports
None of my devices will connect to the Router's WiFi (both the 2.4 GHz and 5 GHz channels), devices are all connecting to the Satellites, Backhaul is showing as good, and devices that are connected t...
- Definitely wasn’t a faulty router, I’ve had this RBK753 for two years and the only issue before was the NAT Filter on their firmware at launch.
Plus the issue with the App showing the router being offline continues with my new RBK853, so there definitely is a bug with the App, but devices still connect without issue, just an issue with appearance.
So that App issue was just coincidence on timing, but my guess is somehow the front end radios either went out or an update ended up bricking them.
I’ll be sending in a warranty claim, so I might have other information later.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Are RBS ethernet connected to the RBR or wirelessly connected?
What happens if you temporarily turn OFF the RBS. Do devices connect to the RBR?
ISP is Xfinity, Modem is CM1000 (owned not provided by ISP)
Home is 1,900 Square Feet
Distance is over 30 feet for Satellites, both read as Good for connection (always have) and turned Blue after resets.
When RBS are off, no Device will connect to WiFi, it shows as Connected - No Internet until the RBS are turned back on which then gives internet. Anything connected to Ethernet Port on RBR works without issue.
campolo313 wrote:
ISP is Xfinity, Modem is CM1000 (owned not provided by ISP)
Home is 1,900 Square Feet
For this size of home, only the RBR and 1 RBS would be needed.
https://youtu.be/UR0viMLISz4Distance is over 30 feet for Satellites, both read as Good for connection (always have) and turned Blue after resets.
When RBS are off, no Device will connect to WiFi, it shows as Connected - No Internet until the RBS are turned back on which then gives internet. Anything connected to Ethernet Port on RBR works without issue.
Are the RBS ethernet connected to the RBR or wirelessly connected to the RBR?
What security modes are you using? WPA2/AES Only is best.
Turn OFF both RBS. Factory reset the RBR and setup from scratch using a wired PC and web browser. This time set same SSID and give a password. When you finish the setup, go into the RBRs web page and turn OFF WPA security temporarily under Basic/Wireless settings. Check your wireless devices with the RBR and the OPEN SSID broadcast. Do any devices get connected with the RBR at all and get internet services?
Re-enable WPA2 and AES security mode.
FURRYe38 wrote:
campolo313 wrote:ISP is Xfinity, Modem is CM1000 (owned not provided by ISP)
Home is 1,900 Square Feet
For this size of home, only the RBR and 1 RBS would be needed.
https://youtu.be/UR0viMLISz4Distance is over 30 feet for Satellites, both read as Good for connection (always have) and turned Blue after resets.
When RBS are off, no Device will connect to WiFi, it shows as Connected - No Internet until the RBS are turned back on which then gives internet. Anything connected to Ethernet Port on RBR works without issue.
Are the RBS ethernet connected to the RBR or wirelessly connected to the RBR?
What security modes are you using? WPA2/AES Only is best.
Turn OFF both RBS. Factory reset the RBR and setup from scratch using a wired PC and web browser. This time set same SSID and give a password. When you finish the setup, go into the RBRs web page and turn OFF WPA security temporarily under Basic/Wireless settings. Check your wireless devices with the RBR and the OPEN SSID broadcast. Do any devices get connected with the RBR at all and get internet services?
Re-enable WPA2 and AES security mode.
Square Footage on my house is misleading, I have a very tall house. I've always had the 3 Pack Setup in this house (both RBK53 and RBK753), never been an issue.
RBS are wirelessly connected on 5 GHz Backhaul.
Security is WPA2-PSK [AES]
I already tried a Factory Reset over the weekend, so I am not sure a second one would do anything different. But I will not be able to do another one until the weekend as my household does work from home at varying hours during the day with no down time.