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Forum Discussion
campolo313
Jul 05, 2022Apprentice
RBR750: Devices will only connect to Satellite WiFi or Ethernet Ports
None of my devices will connect to the Router's WiFi (both the 2.4 GHz and 5 GHz channels), devices are all connecting to the Satellites, Backhaul is showing as good, and devices that are connected t...
- Jul 09, 2022Definitely wasn’t a faulty router, I’ve had this RBK753 for two years and the only issue before was the NAT Filter on their firmware at launch.
Plus the issue with the App showing the router being offline continues with my new RBK853, so there definitely is a bug with the App, but devices still connect without issue, just an issue with appearance.
So that App issue was just coincidence on timing, but my guess is somehow the front end radios either went out or an update ended up bricking them.
I’ll be sending in a warranty claim, so I might have other information later.
campolo313
Jul 05, 2022Apprentice
ISP is Xfinity, Modem is CM1000 (owned not provided by ISP)
Home is 1,900 Square Feet
Distance is over 30 feet for Satellites, both read as Good for connection (always have) and turned Blue after resets.
When RBS are off, no Device will connect to WiFi, it shows as Connected - No Internet until the RBS are turned back on which then gives internet. Anything connected to Ethernet Port on RBR works without issue.
FURRYe38
Jul 05, 2022Guru - Experienced User
campolo313 wrote:
ISP is Xfinity, Modem is CM1000 (owned not provided by ISP)
Home is 1,900 Square Feet
For this size of home, only the RBR and 1 RBS would be needed.
https://youtu.be/UR0viMLISz4
Distance is over 30 feet for Satellites, both read as Good for connection (always have) and turned Blue after resets.
When RBS are off, no Device will connect to WiFi, it shows as Connected - No Internet until the RBS are turned back on which then gives internet. Anything connected to Ethernet Port on RBR works without issue.
Are the RBS ethernet connected to the RBR or wirelessly connected to the RBR?
What security modes are you using? WPA2/AES Only is best.
Turn OFF both RBS. Factory reset the RBR and setup from scratch using a wired PC and web browser. This time set same SSID and give a password. When you finish the setup, go into the RBRs web page and turn OFF WPA security temporarily under Basic/Wireless settings. Check your wireless devices with the RBR and the OPEN SSID broadcast. Do any devices get connected with the RBR at all and get internet services?
Re-enable WPA2 and AES security mode.