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Forum Discussion
RBR750 disconnects from Internet
I've been having the same issue lately with my RBR750 router and 2 RBS350 Satellites both with the latest 4.6.14.3 firmware update. I intermittently lose internet connection throughout the day. It'...
Yes the RBR shows a pink/magenta color when the router disconnects from the internet.
I don't know what else to do. I've rebooted my entire network, installed new cables, everything I try and it keeps disconnecting. I bought this router at the end of September and I'm seriously regret buying it. Please help.
Do the logs from the RBRs web page show this as well?
Does the RBR logs show the following when this happens"
"[Internet connected] IP address: ##.##.###.##, Tuesday, Feb 14,2023 07:22:0
[Internet disconnected] Tuesday, Feb 14,2023 07:22:09"
If the RBR is showing PINK on the front LED when this happens this means the RBR has lost communication with the ISP modem or the modem stopped giving proper data to the RBR.
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
I can only work right if signal from the modem is working right.
I would have the ISP check your modem and signals up to the modem and also be sure to have them check there logs to see if they see any problems at the time frames your seeing this happen. Have them review the modems event logs and cable connection status information too for any issues. Warnings, Errors or Critcals seen in the event logs needs to be addressed and resolved by the ISP.
- After calling Netgear technical support and resetting the modem various times and changing the wifi channels, to no avail, Netgear is sending me a replacement router.
Keep us up to date on how the RMA goes.