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Forum Discussion
RBR750 Download speeds faster than 10MB/s cause Purple light
I have an RBR750 and two RBS750. Has anyone run into download speeds over 10MB/s causing the internet connection to die and the router throwing the purple light? This used to happen to me with Adobe...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the switch?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Current version of firmware is 4.6.911_2.3.5 and I am currently upgrading to 4.6.14.3
The switch is the GS105 (https://www.netgear.com/business/wired/switches/unmanaged/gs105/)
I purchased my modem seperately from the ISP and it is a Netgear CM1000.
I never had and verified that the listed features are not enabled.
The cable is one I assembled myself from a bulk spool and will pickup some Cat6 next time I go out.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerOk. My replies have disappeared four times now. I give up. The log has no entries on the day the orbi went down. In either direction +-2 it just shows a CM-Status message sent and a DHCP renew warning from 6/28/23.
The cable connection shows good. I can try to screenshot that page if it would help.