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RBR750 dropping connection and poor network quality
I began experiencing network issues 2 weeks ago. Day 1 and Day 2, no internet for 15-30 minute segments over the course of 4 hours each day. On each of the subsequent days, the internet has staye...
Problem solved. Thanks for the insight. The ISP made 3 trips to the house, and each tech "found" something new and wrong on their end. After tech #3, the errors went away and speeds are back up. It was not a hardware issue, but it took a lot to get to that answer.
Does the front LED on the RBR and or the RBS turn PINK or blink WHITE when this happens?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Are the RBS wireless or ethernet connected to the RBR?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Does the front LED …? No. Lights do not come on during the events.
What Firmware version is currently loaded? V7.2.6.31_5.0.24
What is the Mfr and model# …? NETGEAR Nighthawk DOCSIS 3.1 32x8 Multi-Gigabit Cable Modem with Voice (CM2050V)
Be sure ... Confirmed CAT6.
What is the size …? 3 Levels, 5000SF.
What is the distance... Router in B, Satellites 1 and 2 on 1st FL. Satellite 3 on 2nd FL This has been an effective placement for the last 4 years.
Are the RBS wireless or ethernet…? They are all wirelessly connected
Does this happen with the RBS turned OFF? Never tried.
Does this happen with both? Yes. The same thing happens on devices connected both ways.
What channel configurations? 2.4… Auto (6); 5… 36+40+44+48(P)
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter. All confirmed disabled
Has a power off…? Yes. Same sequence Comcast advised during troubleshooting