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Forum Discussion
BigStyz
Feb 24, 2025Aspirant
RBR750 dropping connection and poor network quality
I began experiencing network issues 2 weeks ago. Day 1 and Day 2, no internet for 15-30 minute segments over the course of 4 hours each day. On each of the subsequent days, the internet has staye...
- Mar 10, 2025
Problem solved. Thanks for the insight. The ISP made 3 trips to the house, and each tech "found" something new and wrong on their end. After tech #3, the errors went away and speeds are back up. It was not a hardware issue, but it took a lot to get to that answer.
FURRYe38
Mar 09, 2025Guru - Experienced User
Any progress on this?
BigStyz wrote:
I began experiencing network issues 2 weeks ago.
Day 1 and Day 2, no internet for 15-30 minute segments over the course of 4 hours each day.
On each of the subsequent days, the internet has stayed connected, but there are times throughout the day when the network quality drops. I see it on video/teams/zoom calls and when streaming TV. The slowing episodes last a few minutes, and then things get better. It happens all day, every day.
Comcast says there is no issue with the signal strength to the home. Repeated troubleshooting gets me the same answers each time.
Prior to the beginning of this problem, the internet service was steady and fast with no issues. There were no changes to my home network, and no new devices added. One day it worked, and the next day it didn't.
It has been suggested that the current hardware may have reached the end of its useful life. My Router, Satellites and Network switch are all about 4 years old. (RBR750, RBS750 (3), JGS524).
Is there any way to know if a piece of my hardware is causing the failures?
I am happy to buy new stuff if I have to. If the current hardware is about to die or simply cannot handle the load of my connected devices.
But I want to know if I NEED to buy new stuff. Any advice pointing me to some answers would be appreciated.
- BigStyzMar 10, 2025Aspirant
Problem solved. Thanks for the insight. The ISP made 3 trips to the house, and each tech "found" something new and wrong on their end. After tech #3, the errors went away and speeds are back up. It was not a hardware issue, but it took a lot to get to that answer.
- FURRYe38Mar 10, 2025Guru - Experienced User
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡