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Forum Discussion
tobiasjs
Jul 31, 2021Guide
RBR750 dropping WiFi connections every 10s in AP mode
[Originally posted in Orbi, cross posting as suggested there] Starting this morning, my RBR750 has been dropping WiFi connections every 10s. I factory reset it and everything was fine until I pu...
mcs123
Aug 31, 2021Tutor
tobiasjs did you find a solution to this? I have the same setup as you, Firewalla Gold as my router, and RBR750 in AP mode. Everything worked fine, then all of the sudden wifi just started dropping out every 8-10 seconds, the RBS won't stay connected to the RBR either... When I put the RBR back into Router mode the Wifi is rock solid and the RBS connects with no issue. I went back and forth several times, as soon as I put the RBR into AP mode wifi goes bonkers and nothing stays connected. Factory reset everything several times... same results.
Note: The RBR is on FW: V4.6.3.7_2.0.49
tobiasjs
Aug 31, 2021Guide
I haven't had the chance to try the firmware downgrade yet, but I'm reasonably confident that this is going to fix the issue. I've been living with the double NAT and the inability to distinguish devices at the firewall, which is not ideal.
Assuming it resolves the issue I'll collect logs before and after so that hopefully Netgear devs can fix the issue.
- FURRYe38Aug 31, 2021Guru
I collected logs from mine last nite and sent them in. Hopefully next Fw update will fix this. I'm trying a factory reset on mine as well today after work and see if the problem continues. I presume it will. :smileyfrustrated:
- tobiasjsSep 03, 2021Guide
Confirmed that downgrading firmware fixed the problem for me. What do I need to block at the firewall to prevent the autoupdate from ruining everything again?
I don't understand why Netgear seem not to believe that this issue is significant enough to warrant pulling the firmware.
- mcs123Sep 03, 2021Tutor
I returned mine and bought a different brand, which I've had zero issues with... and it lets you manage the features with the mobile app even in Bridge mode, unlike the Orbi. A far superior experience so far.
Anyway, tobiasjs there is a post somewhere on here that lists the domains to block, but I think with our Firewalla you could just block the internet to the router itself, which shouldn't impact the individual devices.
Edit: This is one of the posts, but I recall seeing another post with a few more domains to block as well.
- tobiasjsSep 03, 2021Guide
Yep, I just blocked *.netgear.com from the router and satellite. And changed the NTP server to time.google.com as well.
I'm curious to know what other brand you ended up with. There weren't too many other options that supported mesh routing in AP mode that I could find. Very sad that Google didn't see fit to support this configuration with their offering.
- FURRYe38Sep 03, 2021Guru
BLock these in a upstream router:
http.fw.updates1.netgear.com
updates1.netgear.com
tobiasjs wrote:
Confirmed that downgrading firmware fixed the problem for me. What do I need to block at the firewall to prevent the autoupdate from ruining everything again?
I don't understand why Netgear seem not to believe that this issue is significant enough to warrant pulling the firmware.
- FURRYe38Sep 05, 2021Guru
ALL USERS of the 7 series Orbi AX system, please contact NG support by opening a support ticket and contact NG and ask them for the beta that seems to be avialable for the 7 series that seems to be directed to fixed what everyone with a 7 series has been having problems with:
https://www.netgear.com/support/#
For user out of warranty, contact Blanca_O and DarrenM and send them a PM and ask for the beta.
Good Luck.
tobiasjs wrote:
I haven't had the chance to try the firmware downgrade yet, but I'm reasonably confident that this is going to fix the issue. I've been living with the double NAT and the inability to distinguish devices at the firewall, which is not ideal.
Assuming it resolves the issue I'll collect logs before and after so that hopefully Netgear devs can fix the issue.