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Forum Discussion
hunt68
Dec 20, 2021Aspirant
RBR750 Email Logs
I have an ORBI RBR750, firmware V4.6.5.14 (latest). I have Security setup to send me logs via email every hour. I've been having MS Outlook email issues on my home environment (two laptops, two pho...
CrimpOn
Dec 21, 2021Guru - Experienced User
If I am correct 6pm CST would be midnight GMT? An 'interesting' time of day.
I have no personal experience with the 750 series, so any suggestions are just that (suggestions).
How about defining DNS servers in the Windows network properties, which takes Orbi DNS completely out of the picture.
(Suggest 1.1.1.1 and 8.8.8.8)
Does this Orbi have an option on the Advanced Tab, Advanced Settings for Traffic Meter? It serves no useful purpose for most customers. Is it enabled or disabled?
Is there any chance that the Security options of Block Sites and/or Block services have been enabled accidentally?
hunt68
Dec 22, 2021Aspirant
It is interesting that 6:00 pm CST is 12:00 am GMT.
The RBR750 does have Advanced Setting-Advanced-Traffic Meter, but mine is disabled. I have not made any changes to any of the Advanced settings (i.e., all factory default settings). Metered Connections within my Windows Network Profile is also turned OFF.
Under Security-Block Sites and Block Services, both are set to "NEVER" blocking.
Defining DNS Servers in Windows Network Properties: This is an intriguing idea and is something I haven't tried and was completely ignorant of (i.e., I thought I had to use my ISP's DNS servers). I believe FURRYe38 suggested the same thing but again wasn't clear on what was being suggested. I read-up on this morning and I think I now get it. It also appears I can enter these custom DNS server IP's (1.1.1.1, 8.8.8.8, 9.9.9.9, etc.) either within Windows Network Properties or within my RBR750 Advanced-Setup-Internet Setup-DNS Address settings. Can you help me understand the pluses and minuses of each setting location? Also, if I make this change on my laptop under Network Properties, will it change the DNS Server settings on all of the devices on my wifi network or just wifi traffic from my laptop (I think it is the former but want to make sure).
Secondly, does it make sense that this could be a DNS server issue when you consider that when I am experiencing the send error through my router and then unplug the router and connect my laptop directly to the ONT via ethernet that it then works. I suppose it does, because when I connect directly to the ONT, the ISP DNS server is seeing a different IP address (my laptop's vs. my router's). Does that make sense?
Could I just have a bad Orbi RBR750 (i.e., a lemon)? Have you seen this kind of wierd behavior to find out it was some type of a hardware clitch that required a replacement or do you think this is unlikely?
BTW, my wifi email sending has been working this morning. I shutdown my laptop last night and turned auto send/receive off in Outlook. My hourly Orbit logs were sent successfully throughout the night (the logs were sync'ed/downloaded in a batch this morning to my inbox); however, my Orbi log sent at 7:00 a.m. did fail with the following error (same as before): '[email failed] resomta-h1p-027916.sys.comcast.net resomta-h1p-027916.sys.comcast.net Excessive f Wednesday, Dec 22,2021 07:00:01.' Immediately, after seeing this log send failure, I sent a test email to myself from my outlook client at 7:04 a.m. and it did go through successfully. The next Orbit log at 8:00 a.m. sent successfully. This has happened once before where I would get a random Orbi log email send failure, yet email sending from my laptop would continue to work properly.
I'm going to let things ride for a while today and see what happens with the email send errors. I will be leaving the auto send/receive turned off in outlook so as to eliminate this as a variable. Next in the lineup is try a custom DNS server as suggested.
BTW#2, I am frequently getting "Authentication Failed" errors on ths Netgear Community website (i.e., I will attempt to post a response like this one and sometime they go through and other times I get a "Authentication Failed" response (see attached screen shot). I wonder if this is a related problem?
- CrimpOnDec 22, 2021Guru - Experienced User
Residential routers typically inform devices that they should use the router's IP for DNS queries (through the DHCP process which provides IP address, subnet mask, gateway, etc.) So, changing the router's DNS settings will affect where the Orbi resolves DNS addresses.
Changing DNS settings in the computer itself overrides the DHCP setting and goes directly from the PC to the designated DNS servers.
That authentication error happens to me all the time when I have closed my web browser and first attempt to connect to the community web page. My sense is that my browser has cached something, offers it to the web server, and is rejected. I just click the back arrow, then open the web page again. It also happens on my smartphone. Annoying, but I have not spent any time trying to figure it out.
- FURRYe38Dec 22, 2021Guru - Experienced User
When you see some errors on the NG community page, ether reload the main root page, clear broswer caches and reload the page, clear browser caches, log out, exit the browser then re-open the browser then log back in, or try a different web browser.