NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JoesOtherCat's avatar
JoesOtherCat
Aspirant
Oct 05, 2022

RBR750 firmware 4.6.9.11_2.3.5 cannot change admin password via web UI

I just discovered on my RBR750 running firmware V4.6.9.11_2.3.5, I cannot change the admin password via the web UI. I can fill in the fields, clicking Apply does nothing. Also cannot change the pass...
iyang's avatar
iyang
NETGEAR Expert
Oct 06, 2022

Hi JoesOtherCat ,

 

For "I cannot change the admin password via the web UI" =>

What's browse do you use ?

What's laptop(Window or Mac) do you use ?

 

 

 Thanks.

JoesOtherCat's avatar
JoesOtherCat
Aspirant
Oct 06, 2022

Windows 10. Tried using FireFox (latest version) and Chrome (latest version). 

On iPad (iOS 15.7), FireFox (latest version), Safari (latest version).

 

Filled in old, new, new password and [Apply] button does not change. Clicking on [Apply] it appears to depress but nothing happens.

Same when trying to add/edit a password recovery question, regardless whether any passwords are filled in the old and new fields or left blank.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 06, 2022

    Does MS Edge do the same thing on Windows? 

     

    After FW was updated, did you just reboot and continue or did you perform a factory reset and setup from scratch? 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 06, 2022

      Just tried on mine. I thought it didn't take but gave it a few more seconds then the log in pop up appeared in MS Edge for me. Logged in with the new PW. I then opened Firefox and use that browser to change the PW back to what I had before. Got same response and PW was changed back. Windows 10x64 on a wired connection the RBR. 

      • JoesOtherCat's avatar
        JoesOtherCat
        Aspirant
        Oct 07, 2022

        Hmm, that’s interesting! 

        Answer to your previous post, I launched the firmware update via the iOS Orbi app, just letting it run through its routine. I have never done a factory reset and restore.

         

        I’ll have to try again, with Edge and then again with FireFox. I do have extensions added to FireFox though none I can attribute to causing this issue. And not nearly as many as with Chrome (and of course the extensions are different). 

         

        Thinking about it more deeply, I do have 1Password installed (and running as a browser extension). Although that popped to auto-fill the (old) password, I copy/pasted and typed them in to bypass 1Password, to no effect.

         

        Thanks for much for the feedback! I’ll be sure to update this thread with my findings . . .