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RBR750 Firmware Update Issues
hatI have an AX4200 system (RBR750) with 2 satellites and just went to see if there is new firmware available. I have auto firmware update enabled. I've encountered 2 different issues. One is t...
What is that distance?
Some system may not be in the AU service data base so yours may not show up. Manual load is what I prefer anyways. MS Edge and a wired PC. I have both RBS web pages up and running. Send the RBS FW files to each, then as the progress circle begins, load the RBR FW file.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
is the one RBS distance between the RBR and RBS far? If so, this would cause that message. Bring the RBS near or to same room as RBR.
Yes, If your not seeing any updates here, manually update. RBS first, then RBR lastly.
Use the RBS web page to send it's FW File there.
Then RBR lastly.
jg2910 wrote:
hatI have an AX4200 system (RBR750) with 2 satellites and just went to see if there is new firmware available.
I have auto firmware update enabled.
I've encountered 2 different issues.
One is that one of my satellites is reporting "Service unreachable" when I click check for update. The satellite otherwise works fine and has devices connected to it. I've power cycled everything and have the same issue.
The second problem is that the newest firmware release for this router is not 4.6.14.3, but is actually 7.2.6.21 according to the netgear website.
What is going on here?
Should I manually update the router with 7.2.6.21?
Verizon ONT is I-211M-L.
The distance between the two RBS's to the RBR is the same, and with similar wall/obstructions.
I'll try the manual update, it's just very odd to me that the RBR is saying "No New Firmware Available" but the actual firmware file on the Netgear website appears to be several major revisions ahead.
What is that distance?
Some system may not be in the AU service data base so yours may not show up. Manual load is what I prefer anyways. MS Edge and a wired PC. I have both RBS web pages up and running. Send the RBS FW files to each, then as the progress circle begins, load the RBR FW file.
Makes sense, the distance is probably 30 feet.
I've completed manual update on everything and it's working properly now. Thanks
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
The term Automatic Update is (unfortunately) ambiguous (or at least not well-defined).
My understanding is that the concept is one of permission, to allow the customer a choice of:
- Only the customer is allowed to perform a firmware update, either by choosing the Update Firmware option in the Orbi app or Orbi web initerface or doing it manually, vs.
- Netgear has permission to push a firmware update whenever it wants to. The key here is that Netgear gets to decide when (and if) it will push an update.
This choice came about because customers have been adversely affected in the past when Netgear pushed a firmware update that did "bad things" to their systems. (One infamous case was when a firmware push locked customers out of the web interface and app and the only way to get access was a Factory Reset.)
Thus, owners of some Orbi models now have the option to allow/deny Netgear the ability to push an update.
Nothing about this infers that soon as an update is published on the support web site, Netgear will update systems to that new version quickly. Those of us who have the original RBR50 system, which does not offer the option to control automatic update, have noticed that the newest firmware was published in February, 2023 and Netgear has yet to push it to systems. As the Original Poster (OP) has remarked, the RBR750 firmware was posted months ago, and Netgear has yet to even let the Firmware Update process find it, much less push the firmware itself.
There is a mantra on the forum, "If it ain't broke, don't fix it." If this system appears to be performing as expected, some forum users would decide,"what good is updating the firmware going to do?" and simply wait. It's a personal decision.
I was going to ask....is it better do use auto update or do manual updates? Reading through some of the posts here, seems like many have problems while attempting a manual update. Thank you
