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Forum Discussion
Danielsoh
Jul 31, 2021Aspirant
RBR750 Firmware Update v4.6.3.7 disconnects my ISP
This morning I woke to find that my internet was down. On checking I saw that the ORBI router was flashing magenta and not connecting to my ISP. I thought my ISP was down until I plugged in the old ...
- Jul 31, 2021
Ah, gald you found the problem. Ya some new FW can cause some user configurations problems.
Glad it's working now. Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
FURRYe38
Jul 31, 2021Guru - Experienced User
Power OFF the ISP Modem/ONT and RBR when in ROUTER mode for 1 minute then turn back ON the Modem then RBR...
Danielsoh
Jul 31, 2021Aspirant
Tried that, didn't work.
However, I found that the VLAN Bridging was turned off! Switched it on and managed to get connected again. The firmware update must have changed that setting.
Thanks for replying FURRYe36
- FURRYe38Jul 31, 2021Guru - Experienced User
Ah, gald you found the problem. Ya some new FW can cause some user configurations problems.
Glad it's working now. Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.