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Solved
RBR750 Firmware Update v4.6.3.7 disconnects my ISP
This morning I woke to find that my internet was down. On checking I saw that the ORBI router was flashing magenta and not connecting to my ISP. I thought my ISP was down until I plugged in the old ...
Ah, gald you found the problem. Ya some new FW can cause some user configurations problems.
Glad it's working now. Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
V4.6.3.7 is the WORSE UPDATE EVER! Lowered my bandwidth for every device between 12-18 mbps. Called Comcast and they said nothing is wrong on their end. I cabled my laptop to do a speed test and sure enough, I got my 600+mbps but wifi, nope. I tried to rollback the firmware to the previous V3 but the satellite freezes at 99% and the router does not give you a "YES" button to proceed with the manual update.
I have tried resetting my Orbi RBR 750 and have nothing but the same issues. We need a fix ASAP!
I have tried resetting my Orbi RBR 750 and have nothing but the same issues. We need a fix ASAP!
Was this speed test result thru the RBRs Speed test app or external speed test app?
MH135 wrote:
V4.6.3.7 is the WORSE UPDATE EVER! Lowered my bandwidth for every device between 12-18 mbps. Called Comcast and they said nothing is wrong on their end. I cabled my laptop to do a speed test and sure enough, I got my 600+mbps but wifi, nope. I tried to rollback the firmware to the previous V3 but the satellite freezes at 99% and the router does not give you a "YES" button to proceed with the manual update.
I have tried resetting my Orbi RBR 750 and have nothing but the same issues. We need a fix ASAP!
FURRYe38 wrote:Was this speed test result thru the RBRs Speed test app or external speed test app?
MH135 wrote:
V4.6.3.7 is the WORSE UPDATE EVER! Lowered my bandwidth for every device between 12-18 mbps. Called Comcast and they said nothing is wrong on their end. I cabled my laptop to do a speed test and sure enough, I got my 600+mbps but wifi, nope. I tried to rollback the firmware to the previous V3 but the satellite freezes at 99% and the router does not give you a "YES" button to proceed with the manual update.
I have tried resetting my Orbi RBR 750 and have nothing but the same issues. We need a fix ASAP!Yes, the speed test ...
But IIUC the last few posts imply the slow down is via WiFi.
I'm pretty sure that same problem exists with the v3 firmware too, it's just not as bad.
I don't have a clear picture of how many of my devices are affected by this in v3 but this does sound like what I have seen.
Two of my devices are definitely affected, where the sync rate drops to less that 10mbps.
It also ins't clear to me if the Orbi app sync rate is inaccurrate either because I have seen significant thoughput problems and at other times not so much and the sync rate increases shortly after.
Assuming there is some mechanism for variable bit rate on demand with AX, at the very least there is a problem with it, probably more so with v4.
I
raven_au wrote:Two of my devices are definitely affected, where the sync rate drops to less that 10mbps.
It also ins't clear to me if the Orbi app sync rate is inaccurrate either because I have seen significant thoughput problems and at other times not so much and the sync rate increases shortly after.
Assuming there is some mechanism for variable bit rate on demand with AX, at the very least there is a problem with it, probably more so with v4.
I should also add that the devices I see like this are in fairly poor wireless locations, obstacles like brick walls etc.
Other devies seem fine so far.
Try wired Speed test with a PC and Ooklas installable speed test app.
The RBRs speed test is giving false speed results.
- Cabled, I get my 600+ mbps download. Wirelessly, I get between 12-18 mbps on all devices. There is no way to revert to the previous firmware either and NG has already stated it's an issue. Doing a factory reset did not work either in case my configurations had something to do with it. V4.6.3.7 is a TERRIBLE update. If NG doesn't release a fix for this by next week, it's bye bye Orbi.
I can't go to a work meeting via zoom and keep being disconnected, and I don't want to be tethered to the Orbi since it's in noisy environment.
I don't understand why can't a patch be sent out immediately to at least let us rollback this awful firmware to the V3 that worked perfectly. Or give us control of how to designate bandwidth to each device. It feels like at least once every year NG has to release a terrible firmware update and then take its sweet time in patching it up.
Btw, the ppl on here who try to help, thank you! I went through the community to find fixes for my Ring cameras and it worked great! Now I have to find the forums again to get my Ring cameras back up since I had to do a factory reset to see if it fixed FW V4.6.3.7 issue and to no avail, nothing.How are you speed testing? What devices are you speed testing with?
Does wired PC and speed test app work?
Try disabling AX Mode on the RBR after the factory reset and setup from scratch.
Also try setting CTS to 2347...
MH135 wrote:
Cabled, I get my 600+ mbps download. Wirelessly, I get between 12-18 mbps on all devices. There is no way to revert to the previous firmware either and NG has already stated it's an issue. Doing a factory reset did not work either in case my configurations had something to do with it. V4.6.3.7 is a TERRIBLE update. If NG doesn't release a fix for this by next week, it's bye bye Orbi.
I can't go to a work meeting via zoom and keep being disconnected, and I don't want to be tethered to the Orbi since it's in noisy environment.
I don't understand why can't a patch be sent out immediately to at least let us rollback this awful firmware to the V3 that worked perfectly. Or give us control of how to designate bandwidth to each device. It feels like at least once every year NG has to release a terrible firmware update and then take its sweet time in patching it up.
Btw, the ppl on here who try to help, thank you! I went through the community to find fixes for my Ring cameras and it worked great! Now I have to find the forums again to get my Ring cameras back up since I had to do a factory reset to see if it fixed FW V4.6.3.7 issue and to no avail, nothing.
