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RBR750 Firmware Update v4.6.3.7 disconnects my ISP
This morning I woke to find that my internet was down. On checking I saw that the ORBI router was flashing magenta and not connecting to my ISP. I thought my ISP was down until I plugged in the old ...
Ah, gald you found the problem. Ya some new FW can cause some user configurations problems.
Glad it's working now. Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
I'm seeing similar issues with my RBR750 since the update to v4.6.3.7
- first, the connection to/through the RBS750 became unstable and unreliable. My Apple TV in the bedroom near the satellite kept buffering and at times completely lost internet connectivity.
- then the RBR750 would "go red" and lose the internet. This happened when I was on with Apple support trying to solve a usb issue on a Mac mini, and they couldn't connect to screen share. I had to climb a ladder and power the router off and on again to get it to reboot. This happened again last night when I was hosting a zoom meeting.
I did connect the bedroom Apple TV via Ethernet.
Is the solution to downgrade the firmware?
I have gigabit fiber internet from Ting the only interface is the fiber to Ethernet adapter.
Has a power off for 1 minute then back ON with the ISP adapter and Orbi system been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?
Where is the RBR located that you have to climb a ladder to get to it?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Disable AX mode on the RBR.
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
RickDeNatale wrote:
I'm seeing similar issues with my RBR750 since the update to v4.6.3.7
- first, the connection to/through the RBS750 became unstable and unreliable. My Apple TV in the bedroom near the satellite kept buffering and at times completely lost internet connectivity.
- then the RBR750 would "go red" and lose the internet. This happened when I was on with Apple support trying to solve a usb issue on a Mac mini, and they couldn't connect to screen share. I had to climb a ladder and power the router off and on again to get it to reboot. This happened again last night when I was hosting a zoom meeting.
I did connect the bedroom Apple TV via Ethernet.
Is the solution to downgrade the firmware?
I have gigabit fiber internet from Ting the only interface is the fiber to Ethernet adapter.
- First off everything was working for over a year before Netgear pushed the firmware update.
The house is about 2500 sq ft. The router is on an upstairs wall which necessitated the stepladder.
Since nothing else changed, I doubt this is anything but a firmware issue.NG is aware of the problems and also recommended disabling AX mode as well and setting CTS to 2347.
Lets all hope the next FW update fixes this. Please be patient.
RickDeNatale wrote:
First off everything was working for over a year before Netgear pushed the firmware update.
The house is about 2500 sq ft. The router is on an upstairs wall which necessitated the stepladder.
Since nothing else changed, I doubt this is anything but a firmware issue.