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Solved
RBR750 Firmware Update v4.6.3.7 disconnects my ISP
This morning I woke to find that my internet was down. On checking I saw that the ORBI router was flashing magenta and not connecting to my ISP. I thought my ISP was down until I plugged in the old ...
Ah, gald you found the problem. Ya some new FW can cause some user configurations problems.
Glad it's working now. Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
Has a power off for 1 minute then back ON with the ISP adapter and Orbi system been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?
Where is the RBR located that you have to climb a ladder to get to it?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Disable AX mode on the RBR.
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
RickDeNatale wrote:
I'm seeing similar issues with my RBR750 since the update to v4.6.3.7
- first, the connection to/through the RBS750 became unstable and unreliable. My Apple TV in the bedroom near the satellite kept buffering and at times completely lost internet connectivity.
- then the RBR750 would "go red" and lose the internet. This happened when I was on with Apple support trying to solve a usb issue on a Mac mini, and they couldn't connect to screen share. I had to climb a ladder and power the router off and on again to get it to reboot. This happened again last night when I was hosting a zoom meeting.
I did connect the bedroom Apple TV via Ethernet.
Is the solution to downgrade the firmware?
I have gigabit fiber internet from Ting the only interface is the fiber to Ethernet adapter.
First off everything was working for over a year before Netgear pushed the firmware update.
The house is about 2500 sq ft. The router is on an upstairs wall which necessitated the stepladder.
Since nothing else changed, I doubt this is anything but a firmware issue.
The house is about 2500 sq ft. The router is on an upstairs wall which necessitated the stepladder.
Since nothing else changed, I doubt this is anything but a firmware issue.
NG is aware of the problems and also recommended disabling AX mode as well and setting CTS to 2347.
Lets all hope the next FW update fixes this. Please be patient.
RickDeNatale wrote:
First off everything was working for over a year before Netgear pushed the firmware update.
The house is about 2500 sq ft. The router is on an upstairs wall which necessitated the stepladder.
Since nothing else changed, I doubt this is anything but a firmware issue.Disabling the AX mode, Slows speeds to a crawl, makes the wifi virtually unusable. So its a trade off have Wifi that works great but disconnects 2x a day, or super low speeds but without interuption. Unleess I am missing something in settings that will help improve speed.
Disable AX along with setting CTS to 2347 seems to help others posting about this.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Sideshowart wrote:
Disabling the AX mode, Slows speeds to a crawl, makes the wifi virtually unusable. So its a trade off have Wifi that works great but disconnects 2x a day, or super low speeds but without interuption. Unleess I am missing something in settings that will help improve speed.
So
This is really starting to p1$$ me off!
After following the suggestions re AX and CTS. My Speedtest results, using the router's built-in speed test cut my download speed about in half.
Then upon arriving back home after dinner, the router was flashing red again, and my iPad showed a notification from the Orbi app, saying something about changes to parental controls. My only child is a dog, and I don't give a hoot what she does on the internet.
Cycling the power brought the router back up, but alas I couldn't connect to it via WiFi. I eventually discovered that it managed to change the WiFi password. I use a password which is a long sentence including blanks, and the router decided to change the blanks to
what is Netgear thinking? I really don't want an invisible nanny mucking with my house infrastructure and neither does my wife, or my dog, who both get upset with me when the internet goes down.