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Forum Discussion
RBR750 goes to magenta light every hour for 5minutes...
RBR750 bought last November goes offline, shows magenta light, goes back to working normal again in about 5minutes. This started a few weeks ago, potentially around the same time firmware was update...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Hi Furrye38, thanks for the quick response.
Firmware is 7.2.6.31
Spectrum Internet 500/20 plan.
Spectrum Modem reads: EN2251 Docsis 3.1 Hitron Technologies HWV:1D PC15
New Cat6 RJ45 - it's also been swapped during troubleshooting.
Home is 1500sqft tri level
Using 2 RBS750 Satellites with approx 20-25' distance (Router located on middle floor)
I did read in previous guides about that best practices method of starting things and did so a few times. The only devices I cannot completely turn off of course are IOT things like smart oven, washer, etc. Desktop and Laptop were off and started last when internet was re-established.