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RBR750 Guest network intermittent connection issues
Hi, I have purchased the RBR750 over 3 months ago and still working with netgear support to fix this issue but luck. Hence trying the community to see if anyone else has noticed this issue. ...
I can confirm it was fixed after a week. 😄
Has a factory reset and setup from scratch been performed since last FW update?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Any Wifi Neighbors near by? If so, how many?
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
My current firmware version is - 4.6.3.7
My ISP is Xfinity, my download speed is about 500mbps and upload is 15 mbps, I have an Arris T25. My current(old) working Orbi is RBR50.
Home size is about 5000 sq ft and both satellites are less than 30ft from the router. With netgear support, we tried setting multiple different channels based on least used by neighbor's and that did not help either.
After the latest firmware, I don't recall if we did yet another factory reset - did this multiple times earlier, I will try this next.
Thanks
Support reached out to stating that I needed to download another firmware 4.6.3.16. I did ask them if they wanted me to factory reset and they said no. Even after this firmware update I'm still facing the same issue.
So is it fine for me to factor reset with this firmware even though they said no and try it out?
Thanks
Prem
Factory reset. Walk thru the setup wizard. After you complete the setup wizard and don't enable Armor, pull the power adapters on the RBS first. Pull the power adapter on the RBR for 1 minute the plug back in. After the RBR is back online, plug in the RBS.
Keep in contact with NG support if this still continues to have problems with Guest Network.