NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBR750 Guest network intermittent connection issues
Hi, I have purchased the RBR750 over 3 months ago and still working with netgear support to fix this issue but luck. Hence trying the community to see if anyone else has noticed this issue. ...
I can confirm it was fixed after a week. đ
mlewert wrote:
- Guest network time: Always
Note: this can only be set in the mobile app, support did not appear to know this- Main network continues to connect to the internet without issues
Thanks for pointing out this setting for the guest WiFi network. Just wondering: how would a person interpret that setting? Does it mean:
- When Guest WiFi is enabled, this is how long it stays enabled before the SSID is taken down? (and then it stays down until the user activates it again?)
- When a specific device connects to the Guest WiFi, this is how long that specific device is allowed before it is disconnected?
Ordinarily, I recommend that people click on that nearly invisible arrow at the bottom of the screen to pull up a description of what the screen does. With this feature of guest WiFi not appearing in the User Manual, there is zero chance it will be on the Help Screen.
When a device connection to guest WiFi is interrupted:
- How long is it before the connection is restored?
- Does an entry appear in the Orbi log showing that the device was issued an IP address with DHCP after the interruption?
p.s. I would put money on Engineering having no idea about this problem report.
CrimpOn wrote:
mlewert wrote:
- Guest network time: Always
Note: this can only be set in the mobile app, support did not appear to know this- Main network continues to connect to the internet without issues
Thanks for pointing out this setting for the guest WiFi network. Just wondering: how would a person interpret that setting? Does it mean:
- When Guest WiFi is enabled, this is how long it stays enabled before the SSID is taken down? (and then it stays down until the user activates it again?)
- When a specific device connects to the Guest WiFi, this is how long that specific device is allowed before it is disconnected?
Ordinarily, I recommend that people click on that nearly invisible arrow at the bottom of the screen to pull up a description of what the screen does. With this feature of guest WiFi not appearing in the User Manual, there is zero chance it will be on the Help Screen.
When a device connection to guest WiFi is interrupted:
- How long is it before the connection is restored?
- Does an entry appear in the Orbi log showing that the device was issued an IP address with DHCP after the interruption?
In answer to your questions:
The Guest Network time is supposed to be the amount of time the guest can connect to the internet, as far as I can tell. That said, I did not see any documentation on it, and I am interpeting tht setting from the way other vendor's units work. I would be way off base here.
When the connection to the internet is broken, the connection to the WiFi remains. I base this on the messages I received from a streaming device, an iPod, and another device in the house. None of them lost WiFi, just the connection to the internet thourgh the Orbi.
How long is the connection to the internet broken? No more than a minute or two I think. The movies I was streaming froze, but then eventually picked up where they left off. The app did not completely give up and say it could no longer play, so the restoration of internet was within the period where it tried to continue the stream.
Log: I did not check, and I should have done so...I know better.
There would be no user time features on Orbi systems.
This would have been a FW issue on the RBR which getting the FW version would have helped however since you have returned the system, you can't try out different FW.
Good Luck.
