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DennisMaxx's avatar
DennisMaxx
Apprentice
Oct 07, 2021

RBR750 Guest Network visible while guest network is disabled

Hi, I have an issue I can't solve. I use Orbi RBR750 + 2 Satellites (RBS750). All devices have V4.6.3.16_20.51 installed. Once in a while my Devices are loosing WiFi Connection. When this happens, ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 07, 2021

Has a factory reset and setup from scratch been performed since last FW update?

You might try this:

https://community.netgear.com/t5/Orbi-WiFi-6/New-RBR750-RBS750-Firmware-Version-4-6-3-16-Released/m-p/2148326/highlight/true#M21276

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

DennisMaxx's avatar
DennisMaxx
Apprentice
Oct 08, 2021

Thanks for your reply.

Yes, after factory reset I started from new (configured WiFi Name, Password and so on). I'm from Germany, my ISP is "Deutsche Telekom" and the modem is "Fritz!Box 7490 with latest OS.

Our home is about 85 square meters, RBR (1st floor) and RBS1 (2nd floor) are in a distance of 3,5 meters in a straight line but through a concrete ceiling. RBS2 (0th floor) is about 7 meters away through wooden stairway.

 

Channels are configured in: 2,4G is on channel 1, 5G is on channel 36. After weeks of testing this was the most stable variant.

WiFi neighbours are there, I can find 5 other Networks in 2.4G area, but nothing in 5G.

 

My problem is not the performance, when it is working, everything is fine. My problem is, that it keeps kicking out my iPhones and iPads and Laptops (HP Elitebook as well as MacBook). Yesterday I renamed "Netgear_Guest" to something different (new name: TestWiFi), because it could be, that some other neighbour uses this. But now when my iPhone gets kicked out I can see Guest-Network "TestWifi", so it has to be my Orbi which is sending out "Guest Network" for a short time although it is set to OFF.