NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBR750 Intermittant loss of signal
I have the RBR750 with 2 satellites. I do have 20 or devices connected, including 2 laptops. At times, the laptops, and laptops only, will lose the signal for a minute or two. One of the laptops i...
How are the two satellites connected to the router?
(WiFi backhaul or 'wired' backhaul?)
Is there any sort of Ethernet switch between the router and laptop?
When all else has failed, the last resort is often to perform a Factory Reset on the router. I absolutely hate doing this because it takes me almost two hours to type in all of the configuration settings I have made to reserve IP addresses, give names to each device and change the device type and model numbers, set up OpenVPN, DDNS, etc. etc.
How much effort have you put into customizing the Orbi setup?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
️What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Thanks FURRYe38 and CrimpOn,
I think these are all of the answers to your questions:
xfinity modem (in bridge mode model CGM4331COM
Orbi router RBR750 Firmware - V4.6.14.3_2.3.12
Good quality CAT6 cable
distance is not an issue...wired is 20-25 ft, wireless is 10 ft
Can't see where to check the channels
noise from neighbors is not an issue, plus it's happening on the wired laptop
Armor, Smart Parental Controls or Circle, Traffic Meter all disabled
Windows 11 Home
It always appears that it is connected to the network, no globe appears
Some notice pops up on the screen? NO
Is some process interrupted? (streaming? video conference?) NO
Do web pages not load? they do not load, first I get the dns error, then no internet error