NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Tolken501
May 12, 2022Aspirant
RBR750 keeps going offline and won’t reconnect
RBR750 firmware V4.6.5.14 Modem Cm1000. All hardwired equipment has internet service but the Orbi stays pink and won’t reconnect even after several reboots.
FURRYe38
May 12, 2022Guru - Experienced User
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
if the front LED is PINK this usually means the modem isn't giving ISP services or the cable in between the modem and router could be bad. CAT6 is recommended. https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Tolken501
May 12, 2022Aspirant
Yes several shutdown and reboots were performed in sequence recommended and also with different cat 6 cables it’s still offline flashing pink
- FURRYe38May 12, 2022Guru - Experienced User
Check the ISP Modem and ISP services...
- Tolken501May 12, 2022AspirantEverything is fine with isp and modem. I’m able to connect by cable but not wireless
- FURRYe38May 12, 2022Guru - Experienced User
Power OFF the ISP modem. Factory reset the RBR and setup from scratch using a wired PC and web browser. Turn off any RBS tempoarily if you have any.
When the RBR is setup again, Might set channels 1 and 40 or 11 and 48. Set 40Mhz only and maybe set CTS to 2347.
Don't enable any Armor or SPC.
For any Apple devices disable WiFi Private IP address on these device prior to connecting to the RBR.