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Forum Discussion
fb894
Nov 19, 2020Guide
RBR750 lose internet connection daily
I have an ORBI RBR750 with 2 satelites. Modem is arris TM1602 my old router from my isp is disconnected. Firmware is the latest on router and satelites. I loose my internet connection atleas...
FURRYe38
Nov 19, 2020Guru - Experienced User
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure the LAN cable between the RBR and modem is of good quality. CAT6 is recommended.
What Firmware version is currently loaded?
Does the RBR do this if you turn OFF the RBS?
Do you have Armor enabled?
You may want to try this:
- fb894Nov 21, 2020Guide
Firmware is V3.2.16.6_1.4.4 On router and both satelites
i changed the cat 5 to a cat 6
Armor has been off
Have not tried router without satelites yet.
ISP supplies line to house which then uses a splitter for entire house. which is only splitter to the router.
I see the link provided recommends a FW update to the old FW last used. Is that possibly the solution?
- FURRYe38Nov 21, 2020Guru - Experienced User
Try this newer version of FW and see if this helps:
https://community.netgear.com/t5/Orbi-AX/New-Firmware-Out-Today/m-p/2005684/highlight/true#M9268
If not, revert to the older version as mentioned in the other link.
I would have the ISP sure the signal to the modem is good. Splitters can cause problems.
- FURRYe38Nov 21, 2020Guru - Experienced User
Well, skip the new FW, thats for the 8 series Orbi..sorry about that. I don't see one yet for the 7 series.