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Forum Discussion
RBR750 major issues after FW 4.6.3.7
Hoping someone can help here – I’ve already spent two hours on the phone with support to no avail. We have had the Orbi RBR750 router/2 satellite system for almost a year and experienced only very min...
Intead of updating via Orbi app, try updating manually with a wired PC and web browser and manualy re-loading FW on the RBS then RBR then factory reset and setup from scratch.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Try reverting back to v3 FW?
kernel528 wrote:Just wanted to add to this thread I ran into the same issues. I have an RBR750 with two RBS750 satellites. I updated to the v4.6.3.7 f/w after being notified by the Orbi app. Having all sorts of issues ever since. Spent 3 hours on 4 different support calls, talking to 4 different engineers (one disconnet and no call back as was told would happen if disconnected). Router and satellites updated fine at first, but within a few hours one of the RBS750 dropped off and would not connect back to the mesh network. Multiple factory reset attempts prior to support call, and then several more with different engineers did not solve. Getting a replacement RBS750, paying for the shipping. Was told since was my first call would get support...even though I had paid for premium h/w support through 6/2022...in any event, the f/w caused the issue...it took effort, but netgear support setup an RMA. Waiting for shipping confirmation at this point...had to provide proof of purchase (even though bought through netgear.com) and picture of tag with s/n, mac, etc. Performance is horrible since upgrade...multiple devices have much higher latency, my 1Gb down/25Mb up is performing at ~50% of pre-upgrade. From ~900Mbps to max so far of 590Mbps. Afraid to perform any reboot or power cycle for fear it will just stop working...hoping an updated f/w is soon to come to fix these issues...so many reports of other users with Orbi 7xx series with similar issues. I wish I had searched here before proceeding with upgrade. If this does not improve soon, I will be switching to a different product...too many issues.
FURRYe38 wrote:Intead of updating via Orbi app, try updating manually with a wired PC and web browser and manualy re-loading FW on the RBS then RBR then factory reset and setup from scratch.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Try reverting back to v3 FW?
kernel528 wrote:Just wanted to add to this thread I ran into the same issues. I have an RBR750 with two RBS750 satellites. I updated to the v4.6.3.7 f/w after being notified by the Orbi app. Having all sorts of issues ever since. Spent 3 hours on 4 different support calls, talking to 4 different engineers (one disconnet and no call back as was told would happen if disconnected). Router and satellites updated fine at first, but within a few hours one of the RBS750 dropped off and would not connect back to the mesh network. Multiple factory reset attempts prior to support call, and then several more with different engineers did not solve. Getting a replacement RBS750, paying for the shipping. Was told since was my first call would get support...even though I had paid for premium h/w support through 6/2022...in any event, the f/w caused the issue...it took effort, but netgear support setup an RMA. Waiting for shipping confirmation at this point...had to provide proof of purchase (even though bought through netgear.com) and picture of tag with s/n, mac, etc. Performance is horrible since upgrade...multiple devices have much higher latency, my 1Gb down/25Mb up is performing at ~50% of pre-upgrade. From ~900Mbps to max so far of 590Mbps. Afraid to perform any reboot or power cycle for fear it will just stop working...hoping an updated f/w is soon to come to fix these issues...so many reports of other users with Orbi 7xx series with similar issues. I wish I had searched here before proceeding with upgrade. If this does not improve soon, I will be switching to a different product...too many issues.
Although I appreciate the intent of helping by gathering more data on different user configurations, and I can understand why you'd ask for such information and attempt to guide to other options for installing the f/w updates...Obviously, my ISP modem, physical locations of where I placed my router and satellites, nor the size or physical makeup of my house have changed. It was working "fine" before the f/w update. However, for reference...
- ISP Modem Make/Model: Hitron CODA-45
- Home Sq Ft: ~3000 (3 levels) Router placed in basement level in home/office, satellite on each floor above. Router --> 1st satellite ~20 feet through floor/celing, router --> 2nd satellite ~30 feet (through 2 floors).
- I am, and have been, following the large multistory home layout.
- When the stalellites did/do sync, a solid blue light in front is displayed, indicating a good wireless connection. Same reported in the UI.
As mentioned, performance is demonstrably worse. Not only the speed test from the router to the ISP, but from my several Mac, iPhone and linux clients...consistently higher wifi latency than before, lower throughput, higher rate of jitter and dropped packets. From multiple clients. All the same clients as before. The variable is the f/w update.
My confidence is low, and if I need to reset everything to resolve the results of this poor f/w update, I will simply move to another vendor, or go back to Synology or Asus where the experience, although not perfect, was better than this experience with Netgear. I've had this Orbi setup since June of 2020, with ocassional issues, but was hoping to see improvement with future f/w releases.
This is a major step backwards.
kernel528 wrote:Although I appreciate the intent of helping by gathering more data on different user configurations, and I can understand why you'd ask for such information and attempt to guide to other options for installing the f/w updates...Obviously, my ISP modem, physical locations of where I placed my router and satellites, nor the size or physical makeup of my house have changed. It was working "fine" before the f/w update. However, for reference...
- ISP Modem Make/Model: Hitron CODA-45
- Home Sq Ft: ~3000 (3 levels) Router placed in basement level in home/office, satellite on each floor above. Router --> 1st satellite ~20 feet through floor/celing, router --> 2nd satellite ~30 feet (through 2 floors). BASEMENTS are not recommended places for any wifi router system. All that concrete and steel will cause problems and be problematic. Distance between the RBR and RBS is too close as well.
- I am, and have been, following the large multistory home layout.
- When the stalellites did/do sync, a solid blue light in front is displayed, indicating a good wireless connection. Same reported in the UI.
As mentioned, performance is demonstrably worse. Not only the speed test from the router to the ISP, but from my several Mac, iPhone and linux clients...consistently higher wifi latency than before, lower throughput, higher rate of jitter and dropped packets. From multiple clients. All the same clients as before. The variable is the f/w update. Have you tried changing the CTS values to 2347 from 64? Also changing channels to a manual is recommended as well.
My confidence is low, and if I need to reset everything to resolve the results of this poor f/w update, I will simply move to another vendor, or go back to Synology or Asus where the experience, although not perfect, was better than this experience with Netgear. I've had this Orbi setup since June of 2020, with ocassional issues, but was hoping to see improvement with future f/w releases.
Factory resets are a standard troubleshooting step. Been know to resolve problems seen, even after FW updates.
Up to you though. I recommend if you don't at least try, do contact NG support and let them know about what your having prolems with.
This is a major step backwards.
Good Luck
FURRYe38 wrote:
kernel528 wrote:Although I appreciate the intent of helping by gathering more data on different user configurations, and I can understand why you'd ask for such information and attempt to guide to other options for installing the f/w updates...Obviously, my ISP modem, physical locations of where I placed my router and satellites, nor the size or physical makeup of my house have changed. It was working "fine" before the f/w update. However, for reference...
- ISP Modem Make/Model: Hitron CODA-45
- Home Sq Ft: ~3000 (3 levels) Router placed in basement level in home/office, satellite on each floor above. Router --> 1st satellite ~20 feet through floor/celing, router --> 2nd satellite ~30 feet (through 2 floors). BASEMENTS are not recommended places for any wifi router system. All that concrete and steel will cause problems and be problematic. Distance between the RBR and RBS is too close as well.
- I am, and have been, following the large multistory home layout.
- When the stalellites did/do sync, a solid blue light in front is displayed, indicating a good wireless connection. Same reported in the UI.
As mentioned, performance is demonstrably worse. Not only the speed test from the router to the ISP, but from my several Mac, iPhone and linux clients...consistently higher wifi latency than before, lower throughput, higher rate of jitter and dropped packets. From multiple clients. All the same clients as before. The variable is the f/w update. Have you tried changing the CTS values to 2347 from 64? Also changing channels to a manual is recommended as well.
My confidence is low, and if I need to reset everything to resolve the results of this poor f/w update, I will simply move to another vendor, or go back to Synology or Asus where the experience, although not perfect, was better than this experience with Netgear. I've had this Orbi setup since June of 2020, with ocassional issues, but was hoping to see improvement with future f/w releases.
Factory resets are a standard troubleshooting step. Been know to resolve problems seen, even after FW updates.
Up to you though. I recommend if you don't at least try, do contact NG support and let them know about what your having prolems with.
This is a major step backwards.
Good Luck
Okie Dokie. Perhaps you missed it in my original comment, but as I mentioned, I did talk to NG support already and have attempted several factory resets, with no success. When factory resets don't unbrick a device after a f/w update, not much the customer can do. Hence the reason Netgear is sending me a new RBS750, covered by their h/w warranty. Also, the placement I have these is optimal for my configuration and layout. As evidenced by having good coverage for the first13 months...only after this f/w update are there issues. I did initially (after setup in June 2020) make some tweaks to the router configuration as the defaults were causing issues with zoom calls, and some video streaming. Issues I didn't have with my Synology (although there were other issues with their Smart Connect feature and DHCP, but I digress)...
And the reason I have the second satellite is because of extending range from basement to second level. Once I added that satellite, there has been smooth/consistent/performant connections. Until this f/w upgrade. It all comes back to the f/w upgrade. The fact it bricked one of the satellites, a day after it was initially working is suspect to the f/w as well. Yo usee, it didn't brick during the f/w update...it simply failed after a while...which reduces my confidence in NG, and leads me to consider a more reliable solution...I can accept ocassional outages, and some bugs...but bugs which brick their own hardware and lead to factory resets not working... I expect to have to replace consumer wifi setups every 2-3 years, but I need more reliability than this. Thanks for the "Good Luck" wishes...appears I will need it.
I have not tried changing the CTS settings from default of 64.
5Ghz is set to a manual channel. 2.4Ghz is set to auto.
Regardless, thank you for configuration suggestions and inputs.
I and 2 of my customers experienced the bricked RBS750 satellites, after firmware 4.6.3.7 auto update. After numerous factory reset attempts, direct connect attempts, nothing brings back the RBS satellites. I am able to connect via network cable and log into the satellites. However the GUI never fully populates. So I am not able to perform any tasks. The RBR750 routers are periodically losing internet connectivity and pulsing white light comes on, then reconnects. I've ruled out the ISP modems, cabling, devices, etc., and concluded the fault lies with the most recent 4.6.3.7 firmware. I never auto update firmware on any device, and alway download the latest firmware and perform a manual install. This was very unusual that the update was performed automatically.
- ISP Modem Make/Model: Hitron CODA-45
- ISP Modem Make/Model: Hitron CODA-45
