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Forum Discussion

anticowboyism's avatar
anticowboyism
Aspirant
Aug 13, 2021

RBR750 not connecting to Samsung TV

Having a new issue with my Orbi RBR750 connecting to my Samsung TV. I have tried everything I can think of (besides factory resetting everything) and would love some new ideas!!   It appears the Or...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 14, 2021

Contact the Mfr of this TV for additional help and information regarding there product. 

art64's avatar
art64
Initiate
Aug 15, 2021

I have the same issue with my Orbi 750 and Samsung Smart TV. Problem started with the firmware upgrade to V4.6.3.7_2.0.49.  All other devices (33) in my house work fine, but not the Samsung Smart TV.

 

I have tried:

1. Samsung TV troubleshooting suggestions, (power cycle, wifi reset, factory reset)

2. Orbi troubleshooting: reboot, factory reset

 

TV works connected to my iphone 10XR hotspot.

So I took my old Netgear R7900P router and fired up wifi. TV connects fine and works. I ended up putting the R7900P in bridge mode, so as not to have unnecessary interference.

 

So there is incompatability with the new firmware and the Samsung Smart TV. 

 

I don't want to go through hassle of downgrading Orbi firmware to V3. Is anyone aware of the settings that are triggering this incompatability with Samsung Smart TV?

 

Thanks.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 15, 2021

    https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2128154/highlight/true#M18345

    The system can't be downgraded from v4 to v3.

    art64 wrote:

    I have the same issue with my Orbi 750 and Samsung Smart TV. Problem started with the firmware upgrade to V4.6.3.7_2.0.49.  All other devices (33) in my house work fine, but not the Samsung Smart TV.

     

    I have tried:

    1. Samsung TV troubleshooting suggestions, (power cycle, wifi reset, factory reset)

    2. Orbi troubleshooting: reboot, factory reset

     

    TV works connected to my iphone 10XR hotspot.

    So I took my old Netgear R7900P router and fired up wifi. TV connects fine and works. I ended up putting the R7900P in bridge mode, so as not to have unnecessary interference.

     

    So there is incompatability with the new firmware and the Samsung Smart TV. 

     

    I don't want to go through hassle of downgrading Orbi firmware to V3. Is anyone aware of the settings that are triggering this incompatability with Samsung Smart TV?

     

    Thanks.