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Forum Discussion
RBR750 not connecting to Samsung TV
Having a new issue with my Orbi RBR750 connecting to my Samsung TV. I have tried everything I can think of (besides factory resetting everything) and would love some new ideas!! It appears the Or...
And after reneabling the WPA2 it connected properly. Should I keep the AX Mode turned off? I noticed my speeds dropped dramatically after putting in that setting? What about the CTS setting? Should it be back to the original number? Is it safe to plug the satellite back in? I can't remember what it was origionally. Thanks for all the help so far
Interesting.
Seems like there maybe some security mode handling issue at the TV maybe.
Re-enable AX mode and see if TV keeps connected. Leave CTS alone for now...
After testing AX mode ON, if TV is still connected, turn on 1 RBS and see.
FURRYe38 wrote:Interesting.
Seems like there maybe some security mode handling issue at the TV maybe.
Re-enable AX mode and see if TV keeps connected. Leave CTS alone for now...
After testing AX mode ON, if TV is still connected, turn on 1 RBS and see.
Ok so right now I have re-enabled AX mode and the TV stayed connected. After the testing I turned on the 1 RBS and the Samsung TV is still connected to the Orbi Router, it has also conncted to the RBS and maintaining a connection still. As soon as I turned on the WPA2-PSK [AES] secutiry it lost connection. I then changed to WPA-PSK [TKIP] + WPA2-PSK [AES] and the TV is able to maintain a connection. Should I change to this security setting even though it is a much weaker security setting to still be able to keep the TV connected until this issue gets sorted out with a firmware update? Or is there something else I can try? Thanks again!
I thought you already re-enabled WPA2 from a couple of posts up? Is WPA2 enabled or is everything still OPEN?
I edited the prior message to include the most updated information. I was trying to keep it all consciece in one message.
Here is the message...
Ok so right now I have re-enabled AX mode and the TV stayed connected. After the testing I turned on the 1 RBS and the Samsung TV is still connected to the Orbi Router, it has also conncted to the RBS and maintaining a connection still. As soon as I turned on the WPA2-PSK [AES] secutiry it lost connection. I then changed to WPA-PSK [TKIP] + WPA2-PSK [AES] and the TV is able to maintain a connection. Should I change to this security setting even though it is a much weaker security setting to still be able to keep the TV connected until this issue gets sorted out with a firmware update? Or is there something else I can try? Thanks again!
FURRYe38 wrote:I thought you already re-enabled WPA2 from a couple of posts up? Is WPA2 enabled or is everything still OPEN?
Update...even on the other security setting the TV dropped the interent signal. Must be a conflict somewhere between the two.
cpmassen wrote:I edited the prior message to include the most updated information. I was trying to keep it all consciece in one message.
Here is the message...
Ok so right now I have re-enabled AX mode and the TV stayed connected. After the testing I turned on the 1 RBS and the Samsung TV is still connected to the Orbi Router, it has also conncted to the RBS and maintaining a connection still. As soon as I turned on the WPA2-PSK [AES] secutiry it lost connection. I then changed to WPA-PSK [TKIP] + WPA2-PSK [AES] and the TV is able to maintain a connection. Should I change to this security setting even though it is a much weaker security setting to still be able to keep the TV connected until this issue gets sorted out with a firmware update? Or is there something else I can try? Thanks again!
FURRYe38 wrote:I thought you already re-enabled WPA2 from a couple of posts up? Is WPA2 enabled or is everything still OPEN?
I would make contact with Samsung and let them know what your seeing with the TV connected to Orbi AX with and with out WPA security settings. Seems like there maybe a problem with the TV not handling the security modes correctly.
Check to ensure the TVs FW/SW is updated...IF this is the only device having problems while others are connecting with WPA security enabled, this needs to be reviewed by Samsung.
cpmassen wrote:
I edited the prior message to include the most updated information. I was trying to keep it all consciece in one message.
Here is the message...
Ok so right now I have re-enabled AX mode and the TV stayed connected. After the testing I turned on the 1 RBS and the Samsung TV is still connected to the Orbi Router, it has also conncted to the RBS and maintaining a connection still. As soon as I turned on the WPA2-PSK [AES] secutiry it lost connection. I then changed to WPA-PSK [TKIP] + WPA2-PSK [AES] and the TV is able to maintain a connection. Should I change to this security setting even though it is a much weaker security setting to still be able to keep the TV connected until this issue gets sorted out with a firmware update? Or is there something else I can try? Thanks again!
FURRYe38 wrote:
I thought you already re-enabled WPA2 from a couple of posts up? Is WPA2 enabled or is everything still OPEN?
- Thanks. Yes the firmware on the TV is up to date. I will contact Samsung and see what they say. This is the only device not connecting well and I have 4 other Samsung TV’s that work just fine just this one is having issues.
My only concern as I have trouble shot this issue is that the TV connection was perfect with my previous Xfinity gateway I rented and also worked perfect with the Orbi system for the month I had it after purchasing it his summer prior to the Orbi firmware updating recently. It was then the TV started immediately started with these connection problems.
cpmassen wrote:
Thanks. Yes the firmware on the TV is up to date. I will contact Samsung and see what they say. This is the only device not connecting well and I have 4 other Samsung TV’s that work just fine just this one is having issues.Like so many electronic devices a factroy default reset and reconfigure of the TV might help.
I tried that as well and it didnt' seem to make any difference. As long as I lower the security setting a notch to WPA-PSK [TKIP] + WPA2-PSK [AES] it will stay connected easily. Once I switch over to WPA2-PSK [AES] the connectivity has issues again. Will see if things improve today any.
raven_au wrote:
cpmassen wrote:
Thanks. Yes the firmware on the TV is up to date. I will contact Samsung and see what they say. This is the only device not connecting well and I have 4 other Samsung TV’s that work just fine just this one is having issues.Like so many electronic devices a factroy default reset and reconfigure of the TV might help.
Let Samsung know about that. Seems to be a problem with the TV not handling WPA2 and AES only setting correctly.
