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Forum Discussion
Solved
RBR750 Problem
I have RBR750 w/ 2 satellites that had worked flawlessly until recently. I think it began with the latest firmware update,
I’ve tried resetting the modem and router several times. I tried rebooting the router from the app. I was on the phone with my ISP last night, I again reset the modem with them; they couldn’t identify a problem.
HELP! Has anyone had this problem and found a solution? I need a good wifi to work from home.
Thank you
msfurry wrote:
I'm sorry. The problem is I can't reach the Internet.
Do you have a computer or laptop that can be connected directly to the ISP modem. That will confirm that the ISP is correct about the modem working correctly.
When the Orbi router is powered on, the ring light at the top should go through some color patterns for about 2-3 minutes and end with glowing either blue or magenta for three minutes. What happens when you turn it off and back on? (I know it seems like an eternity.)
Do you use the Orbi 'app' or the Orbi web interface to administer the system?
9 Replies
It would help if you describe the problem. Does the entire system fail to provide WiFi? Does it disconnect from the internet? Do some web sites not load? "problem" doesn't provide much information.
I'm sorry. The problem is I can't reach the Internet.
msfurry wrote:
I'm sorry. The problem is I can't reach the Internet.
Do you have a computer or laptop that can be connected directly to the ISP modem. That will confirm that the ISP is correct about the modem working correctly.
When the Orbi router is powered on, the ring light at the top should go through some color patterns for about 2-3 minutes and end with glowing either blue or magenta for three minutes. What happens when you turn it off and back on? (I know it seems like an eternity.)
Do you use the Orbi 'app' or the Orbi web interface to administer the system?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
msfurry wrote:
I have RBR750 w/ 2 satellites that had worked flawlessly until recently. I think it began with the latest firmware update,
I’ve tried resetting the modem and router several times. I tried rebooting the router from the app. I was on the phone with my ISP last night, I again reset the modem with them; they couldn’t identify a problem.
HELP! Has anyone had this problem and found a solution? I need a good wifi to work from home.
Thank you
