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Forum Discussion
RBR750 Quit working within days of firmware update
I have an Orbi RBR750 Wi-Fi 6 mesh system. My Orbi would not update to the new firmware so I contacted support and they helped me download the new firmware 7 something. Orbi firmware 4 something wa...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
Can you access the RBRs web page at all with a wired PC and web browser pointed to 192.168.1.1?
I downloaded the latest firmware version which is 7 something.
I don't have a modem from my internet provider. My Orbi RBR750 Mesh system with two satellites run my internet. Our internet provider is Brightspeed (formerly Century Link). We have fiber internet and my house is 2,000 sq feet. I have
had this RBR750 mesh system since May 2021 and it has worked seamlessly until now. I do have the correct cable although I don't know if it is a cat 6. I am a novice at best. I know how to make sure the cables are connected correctly and how to reset the Orbi if that needs to be done. I cannot log on to 192.168.1.1 with the wired computer.
Thanks for your input.
What is the Mfr and model# of the Internet Service Providers ONT the NG router is connected too?
If you disconnect the RBR from the ONT, press the reset button in back for 15 seconds, then give 1 minute, does the setup wizard page appear in the web browser with the Orbi app sign on this page? At the bottom is a link to begin the setup routine with the PC and web browser.
You can follow this for review:
I don't know anything about Mfr and model# of the Internet Service Providers ONT the NG router. I do not have a piece of equipment inside my houise associated with the Internet Service Provider. Sorry! As I said I am a novice. The only
equipment I know about is the ORBI RBR 750 router and two satellites. There may be some type of equipment outside of my house that I don't know about.
Thanks for your input.