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Forum Discussion
RBR750 satellites not pairing after upgrade to 4.6.14.3
I've updated the satellites and the router (both) to the new version. Since doing so, I have not been able to pair the satellites. I have factory reset the whole system multiple times, and at some po...
Hello Redmumba ,
Welcome to the NETGEAR Community!
I understand that you are having issues connecting your satellites to your Orbi router after a firmware update. This behavior is usually observed when the router is updated before the connected satellites. Please navigate to the attached devices page on your Orbi router then observe the attached satellites. If there are no satellites present you may need to connect directly to the satellites to manually update them to the same firmware as your router.
For step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
Please visit the link below for a guide on syncing the Orbi satellites to the Orbi router:
Best,
Kevin
Community Team
As mentioned, I have verified that all the versions were the same, and hard reset the routers several times.
I ended up returning the router to Costco (thankfully) because 2 of the 3 were essentially paperweights, which is ridiculous for an almost $500 product. This was also posted 8 months ago.