NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR750 Sends Logs Constantly
Starting a few months back, my Orbi sends logs 5-10 times per days with only 11 lines of DHCP and UPnP events. I've tried different intervals and even turning it off from sending yesterday and receiv...
When logs are E-Mailed off schedule (ie. multiple times during the day when set for once a day mailing) that means the logs are filling up and the system is E-Mailing and clearing (or supposed to be clearing).
There are a couple of issues we have identified with router logs and have brought those issues up to Netgear Engineers. These issues include:
E-Mailed Logs only containing a few lines (anywhere from 1 - 27).
Logs not properly clearing (resulting in multiple occurrences of logs being mailed)
Duplicated entries (or blocks of entries) in the logs - goes back to not clearing properly.
This is the first report of someone disabling the mailing of the logs - but they continue to be mailed. After you disabled mailing of the logs and hit apply - did you reboot the router? Not saying it will help, but it may. I've seen instances where an actual reboot is required for a change to totally take effect.
Unfortunately, we are in a Catch-22. We asked users who were experiencing rebotos to enable E-Mailing of logs, because we are seeing that enabling E-Mailing of router logs stops many of the reboots. But then the logs are not correct which point to issues with logs.
And so it continues ... but now I experience internet connection drops, a couple of times per day, most times it comes back. And now my logs have gotten much longer. mostly filled with the DHCP message for IPs assigned to the satellites! And I still get them emailed to me 5-15 times per day, regardless of the setting in the router.
This is repeated in the logs with the datetime stamps every 30 - 45 secs.
[DHCP IP: (192.168.1.13)] to MAC address xx:xx:xx:xx:xx:53, Friday, Sep 09,2022 09:46:46
[DHCP IP: (192.168.1.13)] to MAC address xx:xx:xx:xx:xx:53, Friday, Sep 09,2022 09:46:18
[DHCP IP: (192.168.1.16)] to MAC address xx:xx:xx:xx:xx:D3, Friday, Sep 09,2022 09:45:57
[DHCP IP: (192.168.1.16)] to MAC address xx:xx:xx:xx:xx:D3, Friday, Sep 09,2022 09:45:00
I upgraded the firmware last weekend. I am at the point where this Orbi goes on e-bay and I get something other than NetGear. It's very frustrating, and I work from home so this constant interruption costs me $$$.
Any thoughts are greatly appreciated.
Thanks
Factory reset and setup from scratch on the RBR. Turn OFF the RBS for this. Set up and get the RBR up and running and this time don't enable email logging. Email logging is not needed to prevent mysterious reboots. That was fixed back on v.9.9 we believe. I've not seen any mysterious reboots since then and I'm on v.11 now.
Am I correct in understanding that as long as I use the same name and WiFi passwords I won't have to reconfigure all of my connected devices?
Also, after factory resetting, I assume it will go back to the original firmware, did you update before adding satelites back? And do the satelites need any sort of factory reset as well?
Thanks for your help.
mike528 wrote:
Am I correct in understanding that as long as I use the same name and WiFi passwords I won't have to reconfigure all of my connected devices? Yes.
Also, after factory resetting, I assume it will go back to the original firmware, did you update before adding satellites back? No. FW version remains the same.
And do the satellites need any sort of factory reset as well? No, just the RBR.
