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RBR750 very slow WiFi on just one laptop
I recently fired Spectrum and hired ATT fiber. I struggled getting Orbi reset but seem to have everything worked out with Orbi router and satelite. But, I have just one device that won't connect corr...
We can do that tomorrow at church.
Identical laptops may not actually be identical. There could be a loose wire in the antenna housing. Something wrong with the software. etc. etc. That is why verifying that it performs correctly in a different environment is essential. If the "problem" is the laptop, investigating the WiFi system cannot solve it. On the other hand, if the laptop works correctly on other WiFi systems, then (as Sherlock would say) "The Games Afoot!"
Thank you for your help so far! The WiFi is not connecting at our church either. I called Dell tech support and ran a diagnostic. The tech tells me "no problems found" tells us it is not a hardware issue but a software issue. (My wife did drop her laptop such that it made a slight kink in the base.)
To go any further Dell wants ninety-nine of my hard earned dollars. Can you take me further from here? Should I perform a factory reset maybe? (At this point it seems to have stopped connecting to Wi-Fi at all.)
cmscrufari wrote:
To go any further Dell wants ninety-nine of my hard earned dollars. Can you take me further from here? Should I perform a factory reset maybe? (At this point it seems to have stopped connecting to Wi-Fi at all.)
Guessing that the Dell laptop is no longer covered by warranty. (Actually, factory warranty often does not cover accidental damage, such as from dropping a laptop or closing the lid when something is lying on the keyboard.)
I guess you could try to reload the software on the Dell laptop and hope that magically cures the problem. (Not confident at all.)
To recap: as of today, when trying to connect the laptop to WiFi (any WiFi network), what happens?
- Windows displays a list of WiFi networks? (yes/no)
- When a WiFi network is selected from the list and you select Connect, the Enter Password box comes up?
- The laptop claims to be connected?
- It reports (WiFi band? signal strength? "Link Rate"?)
- Ookla Speed Test web site reports what speed?
Is there a Best Buy close to you?
Thank you:
To recap: as of today, when trying to connect the laptop to WiFi (any WiFi network), what happens?
- Windows displays a list of WiFi networks? YES
- When a WiFi network is selected from the list and you select Connect, the Enter Password box comes up? YES
- The laptop claims to be connected? YES
- It reports (WiFi band? signal strength? "Link Rate"?) YES but seems in acurate. The laptop shows four bars but the orbi app reports one bar.
- Ookla Speed Test web site reports what speed? VARIES. Sometimes 10 mbps, sometimes 150 mbps, never over 500 mbps like my laptop sitting right next to hers.
Is there a Best Buy close to you? YES.
Might try popping the back cover off and checking the wifi card and how its seated/connected.
Maybe something for fubar'd. Or maybe it went bad. I've had wifi cards go bad.
Nice thing is if its apart, you could just replace it too to ensure that's not the issue. Those cards are pretty cheap and not hard to replace if you're half handy.
Plenty of videos on youtube of disassemble.
That's a good lead. Should I follow the software recomendation from Dell first? Dell thought the diagnositic they had me run ruled out any hardware issues.
