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Solved
RBR750 WIFI Issue on IOS devices
Hi, I have the Orbi AX4200/RBR753, and seeking for help on how to resolve the wifi issue on IOS devices. Setup: 1 * router/RBR750 in Basement on the left side of the house 1 * satellite/RBS750...
Thanks, I thought about moving AP2 to somewhere else.....but but but, when I am moving around while the iperf testing is still running, i do see that I am always conneted to the closest AP by verifying on the router page, and I can tell that speed is going down when I am moving away, and coming back to full when i am at another AP.
Look, IF the issue is it does not roam to another AP, I get it, 2 AP are too close. but I cam roam fine from AP to AP... the issue is it stuck on connectivity when I am at AP2..... and and and, does not happen all the time, i tried again last night and the night before, man, I did not have issues, aka cannot reproduce.....
my full time job is NETWORK ENGINEER, but on enterprise products, not on consumer equipments like this....LOL, I dont have the backend access to find out the root cause.....
Somehow there are some bad paste, I can not edit it...
here is the clean version:
Hi,
I have the Orbi AX4200/RBR753, and seeking for help on how to resolve the wifi issue on IOS devices.
Setup:
1 * router/RBR750 in Basement on the left side of the house
1 * satellite/RBS750 on floor 1, right side of house, with cat6 wire connected to the router.
1 * satellite/RBS750 on floor 2, right side of house, basically the same position as the satellite on floor1. with WIFI 5G2 used as backhaul
all 3 devices are on the latest firmware V4.6.5.14.
Issue:
I am using my iPhone 11, and iPad Pro 11 2021 in the basement watching movie from NAS wire connected to router, and going to floor 2. I can no longer connect to the NAS, can not ping router ip, can not ping nas ip on both iphone and ipad. in the meanwhile windows laptop works fine. from router gui, i can see that iphone, ipad, windows laptop are connected to floor2 satellite.
Since iphone/ipad can not ping anything, and I can not open any page, but wifi is connected (also verified on the router gui page showing they are on ) satellite floor 2. it would work again if I
- turn off wifi on iphone/ipad, and turn it back on
- go to basement again, and come back, aka roam back to router and roam back to satellite 2.
This issue does not happen everytime i go from basement to floor 2, it happens once a while.
~~~~~~~~~~~
Seeking for help of how to resolve this? (I CAN NOT run another wire to the floor 2).
options on my mind:
- remove satellite2, use satellite1 only.
- or reposition satellite2 to somewhere, however I dont see where else needs it....
- disable Daisy chain? however I dont see this possible on RBR750
Thanks a lot!
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Check with Apple support about this as well if other devices work and can see the NAS.
home is 4000 SQFT total including basement.
router to AP1 --> cat 6 cable- about 20M long.
AP2 to AP1 --> 5G2 backhaul, about 5 meter apart.
My guess is AP2 is connected to AP1, not to the router, as router is far away than the AP1.
so to make the problem more clear that is NOT the speed that is slow, it is IT CAN NOT ACCESS/PING when connected.
So when phone is connected at AP1, it works.
When phone is connected to AP2 it doesn't work all the time?
To check to see if AP2 is connected to AP1, open Orbi app and look at the Network Map, If AP2 is connected to AP 1, there will be a straight line from the RBR to AP1 to AP2. This means the AP2 is daisy chained to AP1. If AP2 is showing a line to the RBR, then AP2 is not daisy chained to AP1 and not connected to AP1.
5meters maybe too close between AP1 and AP2. try 15 meters.
Thanks, I thought about moving AP2 to somewhere else.....but but but, when I am moving around while the iperf testing is still running, i do see that I am always conneted to the closest AP by verifying on the router page, and I can tell that speed is going down when I am moving away, and coming back to full when i am at another AP.
Look, IF the issue is it does not roam to another AP, I get it, 2 AP are too close. but I cam roam fine from AP to AP... the issue is it stuck on connectivity when I am at AP2..... and and and, does not happen all the time, i tried again last night and the night before, man, I did not have issues, aka cannot reproduce.....
my full time job is NETWORK ENGINEER, but on enterprise products, not on consumer equipments like this....LOL, I dont have the backend access to find out the root cause.....