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Forum Discussion
RBR750 WiFi Nothing is connecting
I purchased a new RBR750 router with one satellite two months ago. The main wifi “Esparza” shows active on the access anywhere app but nothing can connect to it. When you try to connect on my phone, iPad, or Mac you just get the spinning ring that the device gives when it’s trying to connect. Here is the interesting part, the guest network (Esparza-Guest) works perfectly. I’ve reset the cable modem and router and the same thing happens. I’ve also made sure the firmware is up to date. I owed an old version Orbi for 6 years with no issue so I’m a little disappointed this new router is already having issues. Any advice on what I can do to fix this issue would be greatly appreciated.
Thanks
2 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.How many RBS are deployed?
What is the size of your home? Sq Ft?What is the distance between the router and 📡 satellite(s)?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
