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Forum Discussion
752User
Nov 09, 2021Aspirant
RBR750 wifi speed stuck at 20 Mbps after firmware update
I have had the 752 series (router+2 satellites) for over a year - no issues at all. I have a gig speed fibre connection and was consistently getting 350+ on my wifi in various parts of the house ...
- Nov 09, 2021
Whats the model # of the ONT?
Do a backup configuration to file pre reset:
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Once you have this, I would reset the RBS and RBR, power OFF for a minute then back ON. I would set up only the RBR first, once the setup wizard is completed. Run some speed test both wired and wireless BEFORE applying the backup config file. Don't enable Armor, Access Controls, SPC or Traffic meter. Check speeds first, then apply the backup config and setup the RBS.
FURRYe38
Nov 09, 2021Guru - Experienced User
Have you powered off the ISP modem and Orbi system by pulling the adapters for 1 minute more more?
You may need to factory reset the system and power the system OFF as well.
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579
- 752UserNov 09, 2021Aspirant
Thank you - i have tried powercycling, to no avail. No modem, just ONT (Verizon Fios).
As for factory reset, i am wary (too many settings to re-do), but also don't have the time right now.
Should i be able to retrieve settings from backup after factory reset? if not, that's a big enough reason for me to think twice.
- FURRYe38Nov 09, 2021Guru - Experienced User
Whats the model # of the ONT?
Do a backup configuration to file pre reset:
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Once you have this, I would reset the RBS and RBR, power OFF for a minute then back ON. I would set up only the RBR first, once the setup wizard is completed. Run some speed test both wired and wireless BEFORE applying the backup config file. Don't enable Armor, Access Controls, SPC or Traffic meter. Check speeds first, then apply the backup config and setup the RBS.
- 752UserNov 09, 2021Aspirant
Thank you again- i am not sure of my ONT model - not at the house now, so will find soon.
Sounds simple, even if time taking. Will try over the weekend.
Thanks again. Will update in a few days.