NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
andrewka
Jan 06, 2024Aspirant
RBR750 WiFi stop working after firmware update
Hi. After update the firmware on RBR750 WiFi stop working absolutely. It's not advertising the WiFi network. Also I tried to put ssid manually but had the same result. I can get access to router only...
michaelkenward
Jan 06, 2024Guru - Experienced User
andrewka wrote:
WiFi stop working absolutely. It's not advertising the WiFi network.
You'll need to explain a bit more about what that means and what is happening at your end before anyone can begun to help.
It might also help to check the section given over yo your Orbi hardware. (This place is a confusing mess of sections.)
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR Communities
You might like to search there for messages related to your issue.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
andrewka
Jan 06, 2024Aspirant
Yes this question for Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR Communities
I checked a lot of threads but could not find the same situation. WiFi stop working at all. That mean that I can not find the ORBI network by searching with different devices. I tried to connect by put ssid and password, but get the same issue. All other function of router look ok. LAN, WLAN ports also working good.
So that's why I decided to create new thread. All HW inside RBR750 looks ok. Any damaged or something on PCB board. So I absolutely sure that it happened right after update. I can provide more information, but I need to know what exactly.