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Forum Discussion
RBR750 WiFi stop working after firmware update
Hi. After update the firmware on RBR750 WiFi stop working absolutely. It's not advertising the WiFi network. Also I tried to put ssid manually but had the same result. I can get access to router only...
How was the RBS and RBR updated for FW? Did you let the system Auto upate, or did you use the Update All button on the RBRs web page or did you use a PC and web browser and download the FW files to the units from the PC using a web browser?
Pressing the reset button on the RBR for 15 seconds then release should factory reset the RBR. After about 3-4 minutes, with out doing anything you should see ORBI## SSID on any wifi device? ORBI## will be what is printed on the bottom sticker here. Does this not appear at all on any device?
andrewka wrote:
Hi. After update the firmware on RBR750 WiFi stop working absolutely. It's not advertising the WiFi network. Also I tried to put ssid manually but had the same result. I can get access to router only via cable. When I log in the starting page shows that wifi is working ok. I tried to reset router a few times. I upload it with all 4. firmwares and the last 7. firmware but nothing changed.
So I'm very disappointed, and don't understand how is it possible, that firmware update can broke your device.
Hi. Thanks for answer. As I said I tried all reset scenarios. I tried again your one. Unfortunately I got the same result.
Yes SSID is not available on all 8 devices that I have.
I have checked some logs and figured out that beginning from firmware version 4.x.x.x it looks like wifi can't be initialized or configured. Probably someone from netgear can analyze it?
Ok so, last resort, try a 30-30-30 reset on the RBR with out anything connected to it:
With the router plugged in and powered on, depress the reset button for 30 seconds. This button is usually a tiny dot recessed into the back of the router. You may need a jeweler's screwdriver or a bent paperclip to access it.
While still holding down the reset button, unplug the router from its power source for another 30 seconds.
With the reset button still held down, turn the power back on and hold for another 30 seconds then release.Use a stop watch on a phone or pad to track the 30 seconds.
After the last reset button release, give a few minutes then see if the default SSID appears on your devices.
If this fails, you'll need to contact NG support:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".Yeah, it's very funny. I wrote 4th time before, that I used all scenarios of resets, and now I tell me to do it again. Thanks, it helps me for 0% . Thanks