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Forum Discussion
wefjeber
Nov 11, 2024Aspirant
RBR750 with 2 RBS750 ethernet backhaul not working
Gateway-> RBR750> 2 RBs750's> switches>other random devices. I have had this system working for 2 years without an issue. The RBR750 is connected directly to the two satellites by ethernet. A...
FURRYe38
Nov 11, 2024Guru - Experienced User
Users have seen issue with v.31 FW.
I presume you updated the RBS first then RBR lastly? If so and if you did a factory reset and or a power cycle of the system and there not working, I would recommend reverting the RBS back to v.21 first, then the RBR lastly.
Factory reset and setup from scratch. You'll need to do this with the RBR disconnected from the ISP modem or ONT so it doesn't re-auto update back to v.31. Once you have the system setup, disable the Auto Update Check on the RBR under Advanced tab/Admin/Router update. Then connect the RBR back to the ISP modem/ONT.
wefjeber
Nov 11, 2024Aspirant
Thanks for the replies. I did not update the RBS first (rookie mistake). I did the auto update and it did the RBR only. I then manually updated the RBS units. I subsequently re-checked the firmware and all were showing v .31. I then tried re-booting a bunch of different ways with no luck. I didnt back anything up (again rookie mistake).
So will this work?
Detach RBR from internet and factory reset (also disable auto update)
Do I also Factory reset the 2 RBS?
If I do factory reset the 2 RBS. Do I update those first, then bring RBR up to date?
If I don't factory reset the 2 RBS, do I just update the RBR? Should I unplug the 2 RBS while I'm updating RBR?
- CrimpOnNov 11, 2024Guru - Experienced User
You could connect to the satellites when Attached Devices said they were 'Disconnected'?
Might try temporarily bringing them to the same room as the router and see if they will connect over WiFi.
- FURRYe38Nov 11, 2024Guru - Experienced User
If the RBS didn't get updated before the RBR did, then try downgrading the RBR back to v.21 and see if they will re-connect. Hopefully they are still on v.21.
- wefjeberNov 11, 2024Aspirant
All 3 (RBR and RBS) are at version .31. What is your opinion on that? Lost Cause?
- FURRYe38Nov 11, 2024Guru - Experienced User
I'd factory reset and setup from scratch with a wired PC and web browser:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface